Operations Support Manager

Website Daraz


Operations Support Manager

Job Information

Department Name: Operations
Industry: Management
Work Experience: 4-5 years
City: Kathmandu
State/Province: Province No.3
Zip/Postal Code: 44600

About Daraz
Founded in 2015, Daraz is South Asia’s leading e-commerce platform in Pakistan, Bangladesh, Sri Lanka, Nepal and Myanmar. It empowers more than 100,000 active sellers with world-class marketplace technology to reach the fast-growing consumer class in a region of 500 million people. Through Daraz Express and Daraz Pay, it operates the most efficient and digitalized logistics and payments infrastructure in its markets. Daraz’ vision is to be a champion of South Asia serving 100 million customers and businesses by 2030.
For more information, please visit www.daraz.com

Job Description

  • Work on clear and impactful projects to improve operations & our partners’ experience
  • Supervise and lead various functional teams like, operations experience, learning & development and projects
  • Work with the Heads of functional departments to initiate, plan and execute growth plan projects
  • Coordinate and follow up with functional teams to ensure that all projects are delivered on-time, within scope and within budget
  • Identify bottlenecks in interdepartmental processes and improve/streamline those processes
  • Track project progress; identify, report and resolve issues and risks in order to launch initiatives on time and smoothly
  • Identify new areas of growth or service improvement
  • Work with our international teams to learn and implement best practices
  • Challenge the status-quo such as current systems and processes to identify short- and long-term improvement opportunities
  • Report and escalate issues / problems to management as needed
  • Drive collaboration and positive relationships between functions within Daraz in order to meet common business goals
  • Identify skill gap, work on skill and capabilities development plans, execute such plans to enhance the knowledge, skill and abilities of the team members across the departments
  • Actively coordinate with regional teams to devise impactful projects, exchange learnings and execute
  • Identify, secure and manage the resources required to execute projects
  • Maintaining & improving main KPIs: success rate, E2E lead times, cost optimization, reducing the business losses, enhance customer/seller experience, SOP compliance and process optimization
  • Examples of projects might include setting up markets for e-commerce services, gap analysis on existing service offering processes, various projects to enhance customer/seller experience, expansion of offline network, introduction of new systems and processes etc.


  • Minimum Master’s Degree with minimum 3-5 years of experience in operations/logistics/supply chain/e-commerce/project management
  • Proactive and able to work both independently and within a team
  • Proven negotiation skills, influencing abilities, and strong numerical and analytical ability
  • Ability to anticipate and identify problems and use sound judgment and fact-based analysis to develop effective and efficient solutions
  • Demonstrated ability to excel in fast-paced, changing, and ambiguous environments and work under high pressure
  • Working knowledge in Excel and MS Office package
  • Ability to mentor, coach, and act as a knowledge resource to other employees
  • Good organizational skills including prioritizing, scheduling, time management, and meeting deadlines


  • Decision-making
  • Analytical
  • Communication
  • Initiative
  • Team Player


  • International working environment, and a unique opportunity to learn from the best in e-commerce and business growth.
  • A platform to learn from Alibaba’s world-leading ecosystem
  • Rigorous training and exposure in team management, leadership, business analytics, and operations.
  • An opportunity to train the next generation of business leaders
  • Competitive salary and incentive package
  • Health & Medical insurance


Tagged as: , ,

To apply for this job please visit recruit.zohopublic.com.

Scroll to Top