FM Operations Supervisor

Website Daraz


FM operations Supervisor

Job Information

Department Name: Operations
Industry: Management
Work Experience: 1-3 years
City: Kathmandu
State/Province: Province No.3
Zip/Postal Code: 44600

About Daraz

Founded in 2015, Daraz is South Asia’s leading e-commerce platform in Pakistan, Bangladesh, Sri Lanka, Nepal and Myanmar. It empowers more than 100,000 active sellers with world-class marketplace technology to reach the fast-growing consumer class in a region of 500 million people. Through Daraz Express and Daraz Pay, it operates the most efficient and digitalized logistics and payments infrastructure in its markets. Daraz’ vision is to be a champion of South Asia serving 100 million customers and businesses by 2030.

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Job Description

  • Own and Drive Entire FM operations with close coordination with Sort, Last Mile and Different 3rd Party Logistics Company
  • Work on Different Local and Regional Key Projects related to First Mile operations
  • Maintaining and Improving First Mile KPI such as Lead Time, Productivity and work out on reducing Loss and Damages
  • Manage and Oversees the different Daraz Drop-off Stations, First Mile Fleet and provide resolution and concerns raised by Drop-off In charge.
  • Provide Key insight to Upper Management for Decision-Making
  • Conduct different Skill Matrix training For First Mile Team and First Hero’s with Close coordination with Learning and Development Team
  • Provide routine training to the team regarding the SLA and FM(First Mile) operational Process
  • Interfucntional coordination with Commercial and Customer Support Team needed to address the different day to day issues regarding sellers and Buyers complains.
  • Monitoring the First Mile operations performance such as Pick up performance, Seller Return Performance and Customers returns Pickups Performance to ensure better seller and Customer Experience
  • Overseeing 5s and 6s implementation of the facility and ensure SOPs are implemented without fail


  • Bachelor Degree in Business Administration, Marketing, or a related field with 1-2 years of experience
  • Intermediate-level proficiency in Microsoft Excel, including data analysis, reporting, and creating charts/graphs
  • Excellent verbal and written communication skills, with the ability to convey information to diverse audiences effectively
  • Ability to work well under pressure and maintain composure during stressful situations; ability to handle shifting and multiple priorities
  • Can solve problems using our own critical thinking skills, with emphasis on innovation
  •  Ability to work independently and proactively manage schedule and workload to meet and set deadlines


  • Technical
  •  Analytical
  • Communication
  • Initiative
  • Team Player


  • International working environment, and a unique opportunity to learn from the best in e-commerce and business growth.
  •  A platform to learn from Alibaba’s world-leading ecosystem
  •  Rigorous training and exposure in team management, leadership, business analytics, and operations.
  • An opportunity to train the next generation of business leaders
  • Competitive salary and incentive package
  •  Health & Medical insurance

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