Job Tag: Customer Support

Team Leader- Customer Care

Position: Team Leader- Customer Care Responsibilities Create an inspiring team environment with an open communication culture Set clear team goals Delegate tasks and set deadlines Oversee day-to-day operation Monitor team performance and report on metrics Motivate team members Discover training needs and provide coaching Listen to team members’ feedback and resolve any issues or conflicts …

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Customer Support

Position: Customer Support Responsibilities Respond to customer queries in a timely and accurate way, via phone, email or chat Identify customer needs and help customers use specific features Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) Update our internal databases with information about technical issues and useful discussions with …

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Enterprise Customer Support

Position: Enterprise Customer Support Number of Vacancies: 5 DUTIES & RESPONSIBILITIES Pro-actively monitor customer circuits and react accordingly to any problem round the clock 24 x 7 in shift duties. Handle inbound customer service phone calls. Troubleshoot remotely or via field visit to solve the issue raised by customer. Initiate required action for response to …

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