Technical Support Intern

Requirement of Technical Support Intern for Software Development Company.

Position: Technical Support Intern

Number of Vacancy: 2

Location: Sinamangal, Kathmandu

Responsibilities:

• Build a good relationship with customers with proper communication.
• Handle complaints and provide appropriate solution and alternatives.
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams to prioritize client’s issues.
• Coordinate with the Software Development Team for resolving client problems.

Required Skills/ Abilities:

• Build a sustainable relationship with customer with proper communication.
• Handle complaints and provide appropriate solution and alternatives.
• An excellent communication and problem-solving skills.
• Should have good knowledge of Email, Internet and other tools for remote support.

Education and Experience Requirements:

• BCA/ BBS/ BBA/ B.E. (IT/Computer/Software) completed or running
• Fresher’s are encouraged to apply.

What We Offer:

• Excellent career opportunities and growth
• A friendly and creative working environment
• Lunch Benefits
• Training and Development opportunities
• Routine promotion and salary appraisals based upon contract arrangement and human resource evaluation.

Only shortlisted candidates shall be contacted for the further selection process.

Tagged as: Customer Care Associate, Customer Service Representative, Customer Support, Customer Support Executives, Support