System and Process Manager (P & O)

Website Daraz


System and Process Manager (P & O)

Job Information

Department Name: People & Organisation
Industry: Management
Work Experience: 4-5 years
City: Kathmandu
State/Province: Bagmati
Zip/Postal Code: 44600

About Daraz
Founded in 2015, Daraz is South Asia’s leading e-commerce platform in Pakistan, Bangladesh, Sri Lanka, Nepal and Myanmar. It empowers more than 100,000 active sellers with world-class marketplace technology to reach the fast-growing consumer class in a region of 500 million people. Through Daraz Express and Daraz Pay, it operates the most efficient and digitalized logistics and payments infrastructure in its markets. Daraz’ vision is to be a champion of South Asia serving 100 million customers and businesses by 2030.
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Job Description

  • Maintain the process flow for all activities from recruitment to post exit which involves interaction with the P&O team
  • Carries out periodic audits of the HR systems to gauge whether the designed process flows are accurately mapped in the systems as well
  • Defines SLAs for all of HR activities and ensures they are maintained
  • Accountable for providing data/ information required for key initiatives like performance management, engagement surveys, headcount planning, appraisals, etc. and drive the overall timelines
  • Understand the HR systems and be the subject matter expert for any system changes, deployment of new functionality, and system related process work or integration project work
  • Provide new user training to HRIS and administrative processing for HR users; facilitate system training and communication as needed
  • Identify and troubleshoot system issues and work with others (HR partners, vendors) as needed to bring to resolution
  • Assist with people data analytics and reporting capabilities, ensuring systems are optimized to reduce manual reporting
  • Work closely with payroll, compensation, and benefits team members to ensure accuracy of benefits deductions, status changes, compensation, and time/attendance related issues


  • Masters Degree in Management Human Resource with 4 to 5 years of experience
  • Ability to function well in a fast-paced work environment by managing priorities with short deadlines
  • Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies
  • Strong organizational skills with a track record of leading process improvement projects
  • Ability to research and recommend various aspects of HR process and practices like candidate experience, rewards structure, business continuity, etc. that cater to the needs of the organization
  • Maintaining confidentiality of employee data with utmost care and priority
  • Excellent written and verbal communication skills
  • Work exposure in multinational companies will be an added advantage.


  • Technical
  • Analytical
  • Communication
  • Initiative
  • Team Player


  • International working environment, and a unique opportunity to learn from the best in e-commerce and business growth.
  • A platform to learn from Alibaba’s world-leading ecosystem
  • Rigorous training and exposure in team management, leadership, business analytics, and operations.
  • An opportunity to train the next generation of business leaders
  • Competitive salary and incentive package
  • Health & Medical insurance


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