IT Associate

  • Full Time
  • Kathmandu
  • Applications have closed

Website CARE Nepal


IT Associate

Responsibility level/Grade: Associate/ Grade 3
Department/Project/PN: Central Office
Workstation: Kathmandu
Incumbent’s Name: VACANT
Principal Evaluator: IT Officer


The IT Associate will provide IT support to all users at CARE Nepal. His/her major responsibilities will include but not limited to desktop/laptop computer support, anti-virus measures, network and communication support, data and email communications setup and support to users, computer hardware & software support, support on IT inventory management, replication of IT policies & procedures, operation of IT/audio visual equipment pool, and remote support.

The employee shall fully comply with CARE policies and procedures and should be accountable for it.


R1. Application Support

  • Configure and troubleshoot PC, laptops, desktop applications and A/V conferencing tools as per official procedure, and install operating systems (e.g., MS-Office, Windows OS, Zoom, Teams etc.).
  • Monitoring and removal of unauthorized and unlicensed software from CARE systems.
  •  Receive and respond to support requests according to procedures.
  • Keep users aware of new viruses and other threats and ensure proper anti-virus measures on all desktop/laptop computers.
  • Ensure optimum use of IT resources and report misuse.
  • Provide after-hours support in emergency situations.

R2. Hardware Support

  • Monitor and maintain the warranty of IT equipment/accessories and plan timely replacements on any defective parts.
  • Coordinate and conduct regular preventive maintenance and servicing of computer equipment.
  •  Ensure physical security of computer equipment and accessories.
  • Evaluate hardware that is currently in use and make recommendations for replacements/purchase.
  • Configure & install new hardware, software, and IT accessories such as laptop/computer, printer, and projectors.
  • Perform troubleshooting and repairing of existing hardware defects where possible to avoid IT disruptions or minimize the computer system down time.
  • Provide timely feedback and other information on IT systems and accessories.

R3. Network Operations and Maintenance

  • Maintenance of local LAN communication links.
  • Installation, configuration, and repair of network equipment, e.g.: Hubs, Switches, routers, modems, network cards, etc.
  • Troubleshoot telecommunication problems and set up Wi-Fi devices as required.
  • Network cabling – documentation of each network caballing points, and maintenance associated with it. • Network user administration and maintenance with proper documentation.
  • Coordinate with Internet service providers for maintaining/resolving Internet connectivity issues both at CO and field offices.
  • Troubleshooting of user security & access related problems.

R4. Report Maintenance and Vendor Liaison

  • Evaluate hardware and determine need for repair and send Hardware for external repair.
  • Maintain recording of external repairing of IT equipment and liaison with vendors & service providers and follow up for external repair/maintenance.
  • Preparation of PR for repairing works as per requirement.
  • Return back out of order parts and keep appropriate records for bad spares and prepare list for write off. Provide support on recommending for the disposal.
  • Maintain, monitor and track Vendor’s service warranty for the repaired and replaced IT equipment.
  • Monitor service rate and part’s price is reasonable as per current market price

R5. Other duties

  • Provide online user support remotely by using telephone, e-mail as well as remote support tools on IT issues.
  • Install and setup require IT equipment at different meetings/conferences as per requirement.
  • Ensure user are socialized on compliance to IT policies & procedures
  • Proper documentation of all IT process as per policy

R6. Upholding CARE’s Core values and ensuring its principles

  • Link and demonstrate CARE Nepal’s core values, programming principles, strategic objects, gender equity, equality & social inclusion in programming and behaviors
  • Comply and exercise organizational values and culture
  • Help to promote rights and good governance
  • Responsible for gender responsive behavior in all actions and decisions
  •  Demonstrate positive behaviors following CARE code of conduct and uphold implementation of CARE Safeguarding policy at all level.
  •  Conduct awareness raising on CARE Safeguarding policy, feedback and accountability channels and code of conduct.
    Working conditions: IT Associate will be based at Kathmandu Office but may be called upon to travel to other offices as and when required beside scheduled visit.


Qualifications and Experience:

Bachelor’s degree in computer science or equivalent with Minimum 2 years or more experience in providing direct IT support to users in a medium to large Windows Server 2012/2016/2018 LAN environment. Practical Experience on standard software & hardware installation/maintenance and troubleshooting is a must. The IT Associate should have Strong Knowledge in different types of Operating System and Common IT Applications. MCP, CompTIA A+ /Network + Certification(s) will be considered added advantage.

Skills and Competencies:

  • Proficiency on IT Customer Service.
  • Good planning & organizing skill for IT support
  • Working knowledge on network component installation and troubleshooting.
  • Effective problem-solving skill for common IT applications, hardware, and internet-email troubleshooting
  • Efficient time management skill and stress tolerance capability
  • Good knowledge on systematic documentation on IT services and components
  • Working knowledge on IT equipment pool management system, on vendor liaisons and monitoring repair of IT equipment, and maintenance and warranty claim activities.
  • Phone call support
  • Good verbal and written communications skills

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