Head of Payment and Financial Services

Head of Payment and Financial Services

Department Name: Operations
Industry: Management
Work Experience: 5+ years
City: Kathmandu
State/Province: Province No.3
Zip/Postal Code: 44600

About Daraz
Founded in 2015, Daraz is South Asia’s leading e-commerce platform in Pakistan, Bangladesh, Sri Lanka, Nepal and Myanmar. It empowers more than 100,000 active sellers with world-class marketplace technology to reach the fast-growing consumer class in a region of 500 million people. Through Daraz Express and Daraz Pay, it operates the most efficient and digitalized logistics and payments infrastructure in its markets. Daraz’ vision is to be a champion of South Asia serving 100 million customers and businesses by 2030.
For more information, please visit www.daraz.com

Job Description

• Develop and execute a comprehensive payment strategy aligned with the company’s goals, considering industry best practices and emerging payment technologies
• Identify opportunities for growth and expansion in payment methods to enhance the customer experience
• Oversee the selection, integration, and management of payment service providers, gateways, and processors
• Ensure smooth and frictionless payment processing, including authorization, settlement, and reconciliation
• Continuously analyze payment data, trends, and customer behavior to optimize the payment processes
• Identify areas for improvement, such as reducing cart abandonment rates, increasing conversion rates, and streamlining checkout processes
• Stay up to date with the latest industry regulations, payment security standards and data privacy requirements
• Implement and maintain robust security measures to protect customer payment information and ensure compliance with relevant standards
• Establish and maintain strategic relationships with payment partners, negotiate contracts, and manage performance to ensure healthy growth of prepayment business
• Monitor service level agreements (SLAs) and key performance indicators (KPIs) to ensure the delivery of high-quality payment services
• Devise and implement strategies to optimize payment costs, ensure compliance and set up payments risk infrastructure
• Develop and implement metrics, reporting mechanisms, and dashboards to monitor payment performance, financial metrics, and key business indicators
• Present regular updates and insights to senior management, identifying opportunities for growth and improvement
• Foster cross-learning and collaboration with regional counterparts to share best practices, strategize initiatives, and create success stories

Requirements

• Bachelor’s or Master’s degree in business, finance or related field
• Minimum 5 years of experience in payments, preferably in an e-commerce or banking industry, especially in the payments department
• Strong understanding of payment systems, technologies, and industry trends
• In-depth knowledge of payment processing, including authorization, settlement, and reconciliation processes
• Familiarity with payment service providers, gateways, and processors
• Analytical mindset with the ability to interpret data, generate insights, and make data-driven decisions
• Strong communication and interpersonal skills, with the ability to collaborate effectively across departments and communicate with stakeholders at various levels
• Proven ability to develop and execute strategic initiatives and drive results
• Detail-oriented with strong organizational and project management skills
• Strong interpersonal skills and the ability to build and maintain positive relationships with internal and external stakeholders
• The ability to think strategically and develop long-term plans aligned with organizational goals and objectives

Competencies
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• Decision-making
• Analytical
• Communication
• Initiative
• Team Player

Benefits

• International working environment, and a unique opportunity to learn from the best in e-commerce and business growth.
• A platform to learn from Alibaba’s world-leading ecosystem
• Rigorous training and exposure in team management, leadership, business analytics, and operations.
• An opportunity to train the next generation of business leaders
• Competitive salary and incentive package
• Health & Medical insurance

Tagged as: Daraz, Kathmandu