CSE, Desk/Field

  • Full Time
  • Lalitpur
  • Applications have closed

Vianet Communication Ltd.


CSE, Desk/Field

Number of Vacancy(ies): 1
Qualification: IT qualified graduate with at least two year experience in IT field (most preferably hardware and network).
Experience: Experience of customer service and marketing roles will be advantageous for this job.
Contract of Employment: Full-time
Job Location: Jawalakhel(Lalitpur)

Skills and Knowledge:

  • the ability to think logically
  • a good memory of how software and operating systems work
  • excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
  • the ability to work well in a team
  • problem solving skills
  • a strong customer focus
  • the ability to prioritize your workload
  • Attention to detail.

Job Duties & Responsibilities:

The AGENT shall ensure that all corporate/soho FVs are accounted for the day. All corporate/soho visits shall be properly diagnosed with proper solutions. Upon any exceptions the clients shall be informed.

  • Install and operate full internet connectivity at clients site
  • monitor and maintain computer systems and networks of the clients and Vianet
  • Provide technical assistance to marketing agent to acquire new installations.
  • talk to staff or clients through a series of actions, either face-to-face or over the phone, to help set up internet systems or resolve issues or provide solutions
  • Troubleshoot system and network problems, diagnosing and solving hardware, internet or software faults.
  • replace equipment/parts as required
  • provide support, including procedural documentation and relevant reports
  • follow diagrams and written instructions to repair a fault or set up a system
  • support the roll-out of new applications
  • respond within agreed time limits to call-outs
  • work continuously on a task until completion (or referral to third parties, if appropriate)
  • prioritize and manage many open cases at one time
  • rapidly establish a good working relationship with customers and other professionals, such as software developers
  • test and evaluate new technology
  • Engage in proactive visits of corporate/soho customer’s weekly/monthly.
  • Provide monthly report on works done.


1. The report shall be send on daily basis on the following tasks:

  • Proactive Follow up
  • Desk top Support
  • FV Support with forms
  • Installation Visits with clients internal network
  • Any trainings
  • Daily Activities

Application Deadline: 2024-05-21

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