Website VT Services
JOB OPPORTUNITY
Operation Manager
Responsibilities:
- Manage day-to-day operations of the Visa Application Centre, ensuring compliance with standard operating procedures. Oversee the visa application process, from submission to decision, and implement improvements for increased efficiency.
- Recruit, train, and supervise a team of visa application officers, call Centre officer.
- Conduct regular performance evaluations and provide feedback to enhance team performance.
- Maintain a high level of customer service by ensuring that applicants receive accurate information and assistance throughout the application process.
- Address and resolve customer inquiries, complaints, and escalations in a timely manner.
- Implement quality control measures to ensure the accuracy and completeness of visa applications.
- Conduct regular audits to identify areas for improvement and implement corrective actions.
- Ensure compliance with local regulations and international visa processing standards.
- Implement and enforce security protocols to safeguard sensitive applicant information.
- Generate regular reports on key performance indicators, including application volumes, processing times, and customer satisfaction.
- Analyse data to identify trends and make recommendations for process improvements.
- Collaborate with government agencies, diplomatic missions, and other stakeholders to ensure smooth visa processing.
- Build and maintain positive relationships with external partners.
- Assist in budget development and manage operational expenses within the approved budgetary limits.
- Identify cost-saving opportunities without compromising service quality.
Requirements:
Education: Bachelor’s degree in Business Administration, Operations Management, or a related field. Master’s degree is a plus.
Experience: Proven experience in operations management, preferably in a visa application centre or a related field with a 5+ years experiences. Strong understanding of visa processing procedures and requirements.
- Leadership Skills: Excellent leadership and team management skills.
- Ability to motivate and lead a diverse team.
- Customer Focus: A customer-centric approach with a commitment to delivering a positive applicant experience.
- Communication Skills: Strong verbal and written communication skills.
- Ability to effectively communicate with diverse stakeholders, including applicants, government officials, and team members.
- Analytical Skills: Strong analytical and problem-solving abilities.
- Proficiency in using data to drive operational decisions.
- Adaptability: Ability to adapt to changing circumstances and handle high-pressure situations.
- Willingness to take on new challenges and responsibilities.
Email your CV: dipak@vtservices.com.np