JOB OPPORTUNITY

Current Job Vacancies: Few
Functional Designation: Tech Support Representative
Department: Retail Field Support
Location: Charikot

SKILLS & RESPONSIBILITIES

Handle inbound Customer Service phone calls.
Diagnose and resolve technical hardware and software issues involving Internet connectivity and more.
Initiate required action to respond to customer service requests and communicate the changes to appropriate personnel/branches/ departments.
Prepare customer service summary reports, follow up and make scheduled callbacks to customers where necessary.
Perform field visits to resolve technical issues at the customer end when necessary.

Ad hoc tasks assigned by supervisor.

QUALIFICATIONS & REQUIREMENTS

Preferably a Bachelor‘s Degree in Management or 10+2 (intermediate) with at least 6 months of experience in a related field.
Excellent communication skills. A team player with a can-do attitude.
Basic knowledge of operating a computer is a must.
Six months of experience.
Candidate should have a two-wheeler license and own a bike.

Deadline: 15 June, 2023