Station Incharge

Station Incharge

Job Information

Department Name: Operations
Industry: Management
Work Experience: 1-3 years
City: Kathmandu
State/Province: Province No.3
Zip/Postal Code: 44600

About Daraz

Founded in 2015, Daraz is South Asia’s leading e-commerce platform in Pakistan, Bangladesh, Sri Lanka, Nepal and Myanmar. It empowers more than 100,000 active sellers with world-class marketplace technology to reach the fast-growing consumer class in a region of 500 million people. Through Daraz Express and Daraz Pay, it operates the most efficient and digitalized logistics and payments infrastructure in its markets. Daraz’ vision is to be a champion of South Asia serving 100 million customers and businesses by 2030.

For more information, please visit www.daraz.com

Job Description

• Satisfying the customers and Sellers at the Stations by answering their queries and complaints as per Daraz SOPs Manage the daily operations of the hub
• Writing emails, generating complaints as and when required Handling tough customers and sellers with using soft skills
• Addresses the after sales flow for walk in customers
• Learning all the Systems and Processes as and when guided
• Educate the customer on Daraz and all marketing related material

Requirements

• Intermediate with 2-year of experience in relevant field
• Proactive and able to work both independently and within a team
• Proven negotiation skills, influencing abilities
• Strong Communications skills with best customer and seller handling capability

Competencies

• Decision-making
• Analytical
• Communication
• Initiative
• Team Player

Benefits

• International working environment, and a unique opportunity to learn from the best in e-commerce and business growth.
•  A platform to learn from Alibaba’s world-leading ecosystem
• Rigorous training and exposure in team management, leadership, business analytics, and operations.
•  An opportunity to train the next generation of business leaders
•  Competitive salary and incentive package
•  Health & Medical insurance

Tagged as: Daraz, Incharge, Kathmandu