Sr. Search Operations Associate

Website Daraz

JOB OPPORTUNITY

Sr. Search Operations Associate

Department Name: Traffic Operations
Industry: Management
Work Experience: 4-5 years
City: Kathmandu
State/Province: Province No.3
Zip/Postal Code: 44600

About Daraz
Launched in 2012, Daraz is South Asia’s online shopping and selling destination of choice present in Pakistan, Bangladesh, Sri Lanka, Myanmar and Nepal. Supported by a wide range of tailored marketing, data, and service solutions, the pioneering e-commerce ecosystem in South Asia has 30,000 sellers and 500 brands, serving 5 million consumers. With 2 million products available, Daraz offers a diverse assortment of products in categories ranging from consumer electronics to household goods, beauty, fashion, sports equipment, and groceries. Focused on providing an excellent customer experience, it offers multiple payment methods including cash-on-delivery, comprehensive customer care and hassle-free returns. Daraz is owned by Alibaba Group Holding Limited.

Job Description

  • Own and manage all search operations for Daraz Nepal
  • Lead the team of search operators for Daraz Nepal
  • Improve search experience on the platform and product findability partnering closely with local and regional stakeholders (regional search team, commercial, catalog, data science team etc.)
  • Lead weekly business reporting calls with stakeholders (commercial and catalog team)
  • Provide insights to commercial stakeholders from search demand and patterns for scaling up the business
  • Monitor search performance and deep dive into onsite customer behavior to identify areas of improvement
  • Analyze search insights to track conversion rates, determine trends and identify opportunities for improving user experience and scaling up the business.
  • Responsible for KPIs for Nepal on Search CR, CTR, Buyers, Repurchase rate & ARPU

Requirements

  • Bachelors / Masters Degree in Business, Marketing, Math/Statistics, Economics, Computer Science or a similar field
  • 4-6 years of work experience required in related industry
  • Experience as team lead/ manager with strong Excel, analysis and PowerPoint skills
  • Ability to adapt to new systems and technologies
  • Strong communication and collaboration skills
  • Strong accountability and ownership values
  • A problem solver with good time management skills

Importantly, we look for someone who will live by our values that define everything we do:

  • Continuously Innovative
  • Generosity of Spirit
  • Deliver on our Promise
  • Make It Personal

Benefits

  • An international working environment with a unique opportunity to learn from industry leaders
  • Work closely with country and group level management to build e-commerce in Nepal
  • Hands-on experience in leading a team and growing a business
  • Five days working week (Monday to Friday)
  • Benefit Package: Social security fund, fuel expenses, employee discount voucher, mobile top ups and data pack, accidental insurance, medical insurance, full annual health check-up

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To apply for this job please visit recruit.zohopublic.com.

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