Sr. Field Support

  • Full Time
  • Pokhara
  • February 26, 2024

Website Vianet Communication Ltd.

JOB OPPORTUNITY

Sr. Field Support (Pokhara)

Number of Vacancy(ies): 1
Qualification: IT qualified graduate with at least one-year experience in IT field (most preferably hardware and network).
Experience: Experience of customer service and marketing roles will be advantageous.
Contract of Employment: Full-time
Job Location: Pokhara, Nayabazar

Skills and Knowledge:

The following skills are highly recommended:

  • Ability to think logically
  • A good memory of how software and operating systems work
  • Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
  • Ability to work well in a team Problem solving skills
  • A strong customer focus
  • Ability to prioritize workload etc.

Job Duties & Responsibilities:

  • AGENT are mainly responsible for creating/following/handling customers support tickets via call/email/skype on daily basis.
  • AGENT shall be responsible for containing and corresponding with all the corporate client tasks of the day and provide update to clients.
  • AGENT are also responsible to coordinate with field visit team to fully resolve customer tickets.

Application Deadline: 2024-02-26

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To apply for this job please visit www.vianet.com.np.

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