Seller Compliance Associate

Seller Compliance Associate

Job Information
Department Name: Marketplace Operations
Industry: Management
Work Experience: 1-3 years
City: Kathmandu
State/Province: Province No.3
Zip/Postal Code: 44600

About Daraz
Launched in 2012, Daraz is South Asia’s online shopping and selling destination of choice present in Pakistan, Bangladesh, Sri Lanka, Myanmar and Nepal. Supported by a wide range of tailored marketing, data, and service solutions, the pioneering e-commerce ecosystem in South Asia has 30,000 sellers and 500 brands, serving 5 million consumers. With 2 million products available, Daraz offers a diverse assortment of products in categories ranging from consumer electronics to household goods, beauty, fashion, sports equipment, and groceries. Focused on providing an excellent customer experience, it offers multiple payment methods including cash-on-delivery, comprehensive customer care and hassle-free returns. Daraz is owned by Alibaba Group Holding Limited.

Job Description
The Marketplace team at Daraz manages the complete journey, experience, performance, and engagement of marketplace sellers for Daraz. We are seeking a talented associate with strong analytical skills to support the seller compliance function in order to solve issues that impact seller and customer experience.

• Understand Daraz Seller Compliance Polices throughly
• Assist the Seller Compliance Manager to update the polices
• Use tools to monitor the daily Instant Messaging Chats to capture the seller violations
• Initiate the revoke for seller non compliance points
• Maintain and keep record of seller violations and revoke points
• Resolve X-space cases (claims, complains and queries) related to seller compliance and seller appeals

Requirements

• 2 years of works experience preferred, open to freshers as well
• Open to any education background as long as candidate is proficient in excel and looking to solve problems
• Proper judgement of the situation and decision making abilities
• Technical skills required for the job
• Excellent communication skills both written and verbal
• Analytical skills
• A great team player

Importantly,we look for someone who will live by our values that define everything we do:

• Continuously Innovative
• Generosity of Spirit
• Deliver on our Promise
• Make It Personal

Benefits

• An international working environment with a unique opportunity to learn from industry leaders
• Work closely with country and group level management to build e-commerce in Nepal
• Hands-on experience in leading a team and growing a business
• Five days working week (Monday to Friday)
• Benefit Package: Social security fund, fuel expenses, employee discount voucher, mobile top ups and data pack, accidental insurance, medical insurance, full annual health check-up