Regional Operations Team Lead

Website Daraz


Regional Operations Team Lead

Job Information

Department Name: Operations
Industry: Management
Work Experience: 4-5 years
City: Kathmandu
State/Province: Province No.3
Zip/Postal Code: 44600

About Daraz
Founded in 2015, Daraz is South Asia’s leading e-commerce platform in Pakistan, Bangladesh, Sri Lanka, Nepal and Myanmar. It empowers more than 100,000 active sellers with world-class marketplace technology to reach the fast-growing consumer class in a region of 500 million people. Through Daraz Express and Daraz Pay, it operates the most efficient and digitalized logistics and payments infrastructure in its markets. Daraz’ vision is to be a champion of South Asia serving 100 million customers and businesses by 2030.
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Job Description

  • Ownership of the DEX Last Mile operations for both Tier-1 and Tier-2 Cities and be the focal point for issue handling
  • Provide resolution to the issues and concerns raised by hub managers in alignment with the regional managers
  • Routine monitoring of the performance, SLAs, and KPIs related to the Last mile operations
  • Identification of the problematic hubs, preparation of the result-oriented performance improvement action plans, and execution of such with adherence to the timelines
  • Ownership of the different local and regional projects & initiatives taken for the Last mile
  • Provide key insights and needed inputs to the regional managers for decision-making
  • Sending routine performance visibility reports to the management
  • Conduct routine review meetings with the last mile hubs managers
  • Overseeing 5s and 6s implementation of the facility and ensure SOPs are implemented without fail
  • Providing routine training to the teams regarding the SLAs operational procedures
  • Inter functional coordination with Cs teams for customer issues resolution and grievance handling


  • Minimum Bachelor’s degree with 2-3+ years’ experience in related field
  • Outstanding analytical, problem solving, and organizational skills
  • Excellent verbal and written communication skills, with the ability to negotiate with different stakeholders successfully
  • Detail-oriented with a demonstrated ability to self-motivate and follow through on issues
  • Strong management skills and ability to prioritize in complex, fast-paced environment
  • Adaptive to changing scope and evolving business environments


  • Decision-making
  • Analytical
  • Communication
  • Initiative
  • Team Player


  • International working environment, and a unique opportunity to learn from the best in e-commerce and business growth.
  • A platform to learn from Alibaba’s world-leading ecosystem
  • Rigorous training and exposure in team management, leadership, business analytics, and operations.
  • An opportunity to train the next generation of business leaders
  • Competitive salary and incentive package
  • Health & Medical insurance

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