Phone Support-Follow up

  • Full Time
  • Kathmandu
  • Applications have closed

Website WorldLink Communications Ltd.

JOB OPPORTUNITY

Phone Support-Follow up

Current Job Vacancies: Few
Deadline: 30 June, 2023
Functional Designation: Phone Support-Follow up
Department: Retail
Location: Head Office

SKILLS & RESPONSIBILITIES

  • Follow up and escalate the issue to the respective teams and departments in order to solve the problem of the customer.
  • Follow up on the trouble tickets and issues raised by the customers via an online portal, mobile app and mail.
  • Follow up on the trouble tickets raised by customer phone support, and other internal TTs raised from various departments.
  • Initiate required action for response to customer requests and communicate the change to appropriate personnel, branch or offices throughout the country.
  • Other responsibilities as assigned by the supervisor.
  • Logging and keeping records of customer/employee queries.

QUALIFICATIONS & REQUIREMENTS

  • Bachelor’s level in any discipline with at least 6 months of experience in the customer support department.
  • Knowledge and experience in esupport, ebill, ftth page and other in-house software.
  • Own vehicle and driving license.
  • Flexible with duty schedules as scheduled by the supervisors.
  •  Good knowledge of troubleshooting client’s issues.
Scroll to Top