Manager of Operations: Regional Business Partner

Website CloudFactory


Manager of Operations: Regional Business Partner


CloudFactory is a global leader in combining people and technology to provide a cloud workforce solution for machine learning and core business data processing. Our managed teams have experience working with hundreds of AI projects and can process data with high accuracy using virtually any tool. As an impact sourcing service provider (ISSP), CloudFactory creates economic and leadership opportunities for talented people in developing nations. Trusted by 170+ companies, we enrich data for 11 of the world’s top autonomous vehicle companies and process millions of tasks a day for innovators including Microsoft, Hummingbird, Ibotta, Luminar, and nuTonomy. We’re on four continents, with offices in the U.K., U.S., Nepal, and Kenya.

You will enjoy CloudFactory if creating meaningful work for 1 million people in the developing world excites you. You will feel right at home if you value building relationships, can be described as both humble and courageous in the same sentence, and are passionate about pooling individual talents to win as one unified team.

Join us and make a difference in the world!

The Role

CloudFactory’s Operations department is divided into global focus areas that are devoted to providing a consistent, optimized experience for users of their speciality. This global focus provides economies of scale to the company but at the potential cost of the local experience. The Operations’ Regional Business Partner will be responsible for that experience by supporting the local/regional leadership and organizing and coordinating all local/regional operations projects and driving them to success in coordination with the focus area leaders.

The ideal candidate for this role will have a background in program/project management and demonstrated experience in running multiple projects at once and managing multiple stakeholders with varying priorities and interests. They will have experience in gathering data on project status, and in helping project owners in identifying and removing blockers.

The Responsibilities include, but are not limited to:

  • Owning the service delivery of local/regional operations.
  • Analyzing trends and metrics in partnership with the Global Operations team to develop regional solutions, programs and policies.
  • Ensuring we have built cadences and administrative infrastructure that are crucial to building operational excellence and hitting regional goals.
  • Maintains in-depth knowledge of legal requirements related to the region, reducing legal risks and ensuring regulatory compliance. Partners with the Compliance focus area team and the finance/legal department, as needed/required.
  • Constantly look for ways to improve the experience that the Operations team is providing in your region.
  • Communicating effectively and facilitating relationships with the Operations team and other relevant stakeholders to ensure all relevant teams and stakeholders are up to date and working effectively.
  • Ensuring regional Operations concerns are anticipated and raised early to appropriate owners to resolve issues that prevent progress.
  • Working with the Operations Leadership and the Regional leadership team to forecast, manage and report back on the variances to the forecast on the local Operations initiatives, and anticipate emerging opportunities across the region, and preemptively work on solutions, as you constantly look for areas to improve.
  • Acts as an ambassador of the 3 Cs and 10 CloudFactory core principles for the department.
  • Ensures continual improvement of our Distributed-first/Relationship First experience.


  • 5+ years of experience with Program or Project Management, or related fields.
  • Experience prioritizing, managing and tracking multiple projects simultaneously with the ability to work autonomously in a fast-paced, high-growth environment.
  • Management of stakeholders in a matrixed environment and ability to build relationships and rapport fast and constantly expand internal networks.
  • Ability to jump into complex situations quickly, relate to many levels of authority smoothly, and bridge gaps in culture and perception.
  • Demonstrated business acumen with a desire to learn and evolve with a growth-oriented business model.
  • Strong data/economic/financial modeling skills.
  • Strong interpersonal and communication skills, both verbal and written. Must be able to speak, read, write, and comprehend English.
  • Strong Technological understanding.
  • Exhibits initiative in problem-solving and trouble-shooting with attention to detail.
  • Results-oriented with the ability to work on multiple projects with time constraints and varying deadlines.


  • Lunch & Snacks Provided Monday-Friday
  • Home Office Allowance
  • Travel Allowance
  • Social Security Fund
  • Festival Bonus
  • Hybrid Work Modality
  • Health Spending Account
  • Medical Insurance
  • Accidental Insurance
  • Amazing Company Mission and Culture
  • Growth Opportunities

Still unsure? Read ‘5 Reasons You Should Work at CloudFactory

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