L1 Support – Junior

  • Full Time
  • Kathmandu
  • Applications have closed

Website Subisu Cablenet Limited


L1 Support – Junior

Basic Information

Job Code: l1
Job Level: Junior
Job Position: L1 Support Assistant
Employment Type: Full Time
Hiring Source: Open for Both (Internal and External)
Total No Of Vacancy: Must have two wheeler with valid license
Locations Nepal : Baluwatar
Offered Salary: Negotiable
Apply Before (Deadline): 25/01/2024 AD, 2080-10-11 BS

Job Specification

Required Qualification: Bachelor

Required Degrees: Bachelor of Engineering in Information Technology, Bachelor of Information Management (BIM), BIT
Experience: More Than or Equal To 1 Years

Required Gender: Any

Position Summary: We are seeking an individual for the role of Level 1 (L1) Support Assistant, pivotal in delivering frontline assistance and technical support to end-users on the client side.

Major Roles And Responsibilities (Job Details) Customer Assistance:

  • Respond promptly and professionally to customer inquiries through various channels (phone, email, chat, field visit etc.).
  • Provide clear and concise information to customers regarding our internet-based products and services.
  • Assist customers in troubleshooting basic technical issues and guide them through problem-resolution steps.

Technical Troubleshooting:

  • Diagnose and resolve simple technical issues related to internet connectivity, account access, and basic software functionalities.
  •  Escalate complex technical issues to higher-level support teams while providing comprehensive information for efficient resolution.


  •  Maintain accurate and detailed records of customer interactions, technical issues, and solutions in the support ticketing system.
  • Contribute to the creation and improvement of knowledge-base articles for common issues and solutions.


  • Collaborate with other support team members to share information and ensure a consistent approach to problem resolution.
  • Communicate effectively with customers, keeping them informed about the status of their inquiries and resolutions.

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