Website Subisu Cablenet Limited
JOB OPPORTUNITY
L1 Support – Junior
Basic Information
Job Code: l1
Job Level: Junior
Job Position: L1 Support Assistant
Employment Type: Full Time
Hiring Source: Open for Both (Internal and External)
Total No Of Vacancy: Must have two wheeler with valid license
Locations Nepal : Baluwatar
Offered Salary: Negotiable
Apply Before (Deadline): 25/01/2024 AD, 2080-10-11 BS
Job Specification
Required Qualification: Bachelor
Required Degrees: Bachelor of Engineering in Information Technology, Bachelor of Information Management (BIM), BIT
Experience: More Than or Equal To 1 Years
Required Gender: Any
Position Summary: We are seeking an individual for the role of Level 1 (L1) Support Assistant, pivotal in delivering frontline assistance and technical support to end-users on the client side.
Major Roles And Responsibilities (Job Details) Customer Assistance:
- Respond promptly and professionally to customer inquiries through various channels (phone, email, chat, field visit etc.).
- Provide clear and concise information to customers regarding our internet-based products and services.
- Assist customers in troubleshooting basic technical issues and guide them through problem-resolution steps.
Technical Troubleshooting:
- Diagnose and resolve simple technical issues related to internet connectivity, account access, and basic software functionalities.
- Escalate complex technical issues to higher-level support teams while providing comprehensive information for efficient resolution.
Documentation:
- Maintain accurate and detailed records of customer interactions, technical issues, and solutions in the support ticketing system.
- Contribute to the creation and improvement of knowledge-base articles for common issues and solutions.
Communication:
- Collaborate with other support team members to share information and ensure a consistent approach to problem resolution.
- Communicate effectively with customers, keeping them informed about the status of their inquiries and resolutions.