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INGO Job – Community Accountability And Reporting Mechanism Advisior (1247 views)

April 25, 2020


Organization: Mercy Corps


Job Location: Kathmandu

About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In a disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action – helping people triumph over adversity and build stronger communities from within. Now, and for the future. Mercy Corps has been operating in Nepal since 2005, implementing programs in food security, agriculture, market development, financial services, youth engagement, climate change adaptation and disaster risk reduction. We take a systems-based approach in our programming, with the aim of improving the lives and potential of vulnerable individuals and communities across Nepal.

Program / Department Summary

Mercy Corps is designing a new project based on the evidence generated from Mercy Corps’ girl’s STEM II project (Strengthening the Education of Marginalized Girls) in Nepal. The project, which is anticipated for 8-9 months’ in Nepal will work closely with School Management Committees (SMCs), and Parents Teacher Associations (PTAs) to incorporate and implement safeguarding policies within their School Improvement Plans(SIP). The project will form “Student Life Clubs”, covering life skills, adolescent sexual reproductive health (ASRH) which are taught by teachers and healthcare workers. The project will hold “Empowering Sisters” classes on child protection along with organizing community-wide campaigns so that the larger community understands its role for child protection.

General Position Summary

The CARM Advisor will work under the leadership of Program Manager and work closely with the MC program teams and MEL teams, s/he will develop the MC Nepal country and program level CARM processes and tools and develop the CARM strategy. In addition to developing and managing the work plan for the rollout, build program team capacity and train program and MEL teams on the newly established CARM system. The strategy will include standard operating procedures to ensure that the methods of providing feedback are safe, confidential and accessible and that the feedback provided is timely in line with the country CARM system. S/he will ensure the CARM system in program partners with providing adequate support to set up the system in IPs. The CARM will also provide support to Blossom Program M&E team through coordinating and collaborating with national level partners and external evaluators.
As gender equality and social inclusion (GESI), child safeguarding, governance and environmental sensitivity are cross-cutting and core components of the all MC programs, the CARM Advisor is required to own these components and ensure these components are integrated into his/her work area. S/he should support the GESI and child safeguarding assessments in coordination with M&E coordinator and Child Safeguarding officer.

Essential Job Responsibilities

The specific duties and responsibilities of the Team Leader include, but are not limited to, the following:


• Recognize opportunities for innovative action and create an environment where alternative viewpoints are welcomed.
• Ensure the programs are accurately reflected in the country CARM SOP.
• Develop program level CARM system process and SoPs through consultations with the programs CARM Focal Person, program team and in the communities where Mercy Corps works.
• Lead effective, proactive and iterative design of CARM system for existing and new program and support business development team to integrate CARM system in new proposals.
• Develop CARM database, data management tools and processes for MC Nepal.
• Complete program CARM checklist for Nepal and ensure that all the programs meet minimum standard of MC CARM system.
• Conduct orientation sessions for all program teams on CARM and their roles and responsibilities toward a successful implementation of accountability and reporting mechanisms.
• Together with HR, support integration of CARM training into new employee onboarding.


• Develop program level CARM system process and SoPs through consultations with the M&E, Program Team and in the communities where Mercy Corps works.
• Understand and identify locally appropriate, user-friendly and culturally sensitive communication channels for feedback and incorporate these into the CARM system for project.
• Support the Program Implementing Partner to develop a CARM system that integrates with the Program CARM system.
• Develop necessary IEC material for internal and external use which must address the different needs multi lingual, disable friendly and inclusive.
• Develop work plans for the rollout of CARM including processes procedures and forms.
• Develop CARM database, data management tools and processes.
• Lead the analysis and reporting of CARM data trends in close coordination with the M&E team.
• Ensure that the CARM data trends is presented in a report and shared with the program lead every quarter to ensure timely integration of learning into activity adaptation and identify program priority
• Ensure any gaps identified in the feedback process, channel and mechanism are reported to the Country Director and Program Manager.
• Conduct capacity building of the implementing partner staff, stakeholders and schools on CARM SYSTEM through designing and delivering formal training and orientation.
• Prepare training materials to be used for training on CARM.


• Support Project Manager and M&E coordinator to ensure that the national partners meet MC standard M&E system throughout the implementation.
• Support M&E coordinator for managing database system, TOLA, PM@MC, Regional Quarterly Tracking tools and other broader MC requirements from headquarter and Nepal.
• Work alongside the team lead to produce high quality donor reports and the production of technical and branding materials.
• Support project team to hire and engage external evaluator for conducting baseline and endline evaluation.


• Assist team members with information, tools and resources to improve performance & reach programme objectives.
• Play an active role in providing regular mentoring support to MC and partners M&E team.


• Ensure compliance with security procedures and policies as determined by country leadership.
• Proactively ensure that team members and community operate in a secure environment and are aware of policies.


• As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.


• Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.
• Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC’s policies, procedures, and values at all times and in all in-country venues.


• All Mercy Corps staff members are expected to behave ethically and demonstrate the highest integrity in their professional and personal life. Mercy Corps has zero tolerance to any form of fraud, corruption, abuse, harassment or exploitation. Any breach of our policies or misconduct will lead to disciplinary action or may lead to termination.
• Mercy Corps has zero tolerance for abuse, sexual misconduct and sexual exploitation (PSEA) of the people we work with and our own staff members. All staff must commit to internal policies.


• Ensure proper integration of child safeguarding and GESI aspects into sector specific project planning and implementation.
• Support the Team Leader in the development of communications and promotional materials and keep an updated “activity and results to date” sheet which is shared via cloud and regularly updated by all program
• Mercy Corps as a humanitarian agency is expected to response as and when crisis and humanitarian situation engulfs. As an MC employee all staff are expected to be part of humanitarian and emergency response in addition to their regular roles and responsibilities.
• Create and sustain a work environment of mutual respect where team members strive to achieve excellence.
• Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and not to jeopardize its humanitarian mission.
• Other duties as assigned by his/her supervisor and or Country Director.

Supervisory Responsibility

Supervisory Responsibility: N/A


Reports Directly to: Program Manager

Works Directly with: Blossom Project Team and partners M&E Team, STEM II M&E team, Country Programs, HQ Team and local stakeholders.

Knowledge and Experience

• Master’s Degree in any field preferably in Social Science, Education and Management.
• Seven years or more working experience in M&E, Accountability, Safeguarding or Program Quality management.
• Experience in setting up or running CARM and M&E system or similar system
• Experience in designing surveys and research tools, studying critical program areas to incorporate lessons learned in the impact evaluation study
• Strong facilitation skills (Training, Workshop and orientation)
• The ability to work closely in a team, be patient, adaptable, flexible, able to improvise and work in an environment that is often stressful and potentially volatile.
• Good interpersonal skills with the ability to communicate and negotiate clearly and effectively at all levels, taking into account cultural and language difficulties.
• Excellent computer skill including data management (online survey design, recording and analysis).
• Strong written and oral communication skills in English required, including report development, writing and editing.
• Strong qualitative and quantitative data handling and analysis skills
• Excellent negotiation and representation skills and the ability to work under tight deadlines and often stressful situations.

Success Factors

The successful CARM Advisor will combine exceptional management skills and experience in building and maintaining donor and partner relationships. S/he should have strong public speaking and facilitation skills. S/he will have an ability to think creatively about operationalizing and improving the CARM system in MC overall. S/he will have proven experience with cross-cultural team and capacity building, individual staff development and strong mentoring skills. The CARM Advisor will have proven experience with cross-cultural
team and capacity building, individual staff development and strong mentoring skills with exceptional diplomatic skills. Multi-tasking, prioritizing, problem solving and simultaneous attention to detail as well as strategic vision are essential.
The most successful Mercy Corps staff members have a strong commitment to teamwork and accountability, thrive in evolving and changing environments and make effective written and verbal communication a priority in all situations. Mercy Corps Team members represent the agency both during and outside of work hours when deployed in a field posting or on a visit/TDY to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC’s policies, procedures, and values at all times and in all in-country venues

Last date to apply: 30 April 2020

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