Hub Associate (Kathmandu)

Website Daraz


Hub Associate (Bhagwati Bahal)

Job Information

Department Name: Operations
Industry: Management
Work Experience: 1-3 years
City: Kathmandu
State/Province: Province No.3
Zip/Postal Code: 44600

About Daraz

Founded in 2015, Daraz is South Asia’s leading e-commerce platform in Pakistan, Bangladesh, Sri Lanka, Nepal and Myanmar. It empowers more than 100,000 active sellers with world-class marketplace technology to reach the fast-growing consumer class in a region of 500 million people. Through Daraz Express and Daraz Pay, it operates the most efficient and digitalized logistics and payments infrastructure in its markets. Daraz’ vision is to be a champion of South Asia serving 100 million customers and businesses by 2030.

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Job Description

  •  Manage the daily operations of the hubs
  • Conduct regular stand-up meeting & training session with the DEX heroes regarding delivery SOP, Failed delivery reason tagging and ground issue faced by DEX heroes
  • Customer handling & issue resolution
  • Closely monitoring the performance of DEX heroes via dash board
  • Financial Reconciliation & package reconciliation
  •  Maintain daily in-house record of pending shipments held at hubs
  •  Communicates daily with feeding facilities to ensure a proper plan is set
  • Optimize member experience by managing flow throughout the hub
  • Serve as a leader of Daraz culture and values at the Hub
  • Report issues and discuss strategies for growth with the Hub Manager


  • Bachelors’ degree with 1 year experience in relevant field
  • Should have good communication skills in order to present ideas effectively
  • Excellent time management and organizational skills
  • Should be a good team player with proactive nature
  • Professional approach to time and deadlines


  •  Decision-making
  • Analytical
  •  Communication
  •  Initiative
  •  Team Player


  • International working environment, and a unique opportunity to learn from the best in e-commerce and business growth.
  • A platform to learn from Alibaba’s world-leading ecosystem
  • Rigorous training and exposure in team management, leadership, business analytics, and operations.
  • An opportunity to train the next generation of business leaders
  • Competitive salary and incentive package
  •  Health & Medical insurance

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