Customer Value Manager

  • Full Time
  • Kathmandu
  • Applications have closed

Website WorldLink Communications Ltd.

JOB OPPORTUNITY

Customer Value Manager

Current Job Vacancies: 1
Functional Designation: Customer Value Manager
Department: Marketing
Location: Head Office, Kathmandu

SKILLS & RESPONSIBILITIES

  • Analyze customer information enabling you to develop insights into customer trends and implicit behavior.
  • Effective customer onboarding by maintaining proper interaction and engagement of customers with the organization.
  • Design and implement retention strategies for each customer segment and service process design.
  • Maintaining and enriching the customer’s lifetime value.
  • Development of customer loyalty program and evaluation of retention and loyalty campaigns.
  • Maintain a high level of customer response and satisfaction based on both survey and attrition indicators. Increased reference ability and look to promote connection between the customer and Organization at all times.
  • Develop plans to enhance ARPU and Churn Management.
  • You will engage and partner with various teams to conduct research and gather information from various sources and tools (internal/external).

QUALIFICATIONS & REQUIREMENTS

  • Master’s Degree in Management, or any other relevant field.
  • Minimum of 7 years of experience in telecom; ISP; Fintech.
  • Cooperative with excellent communication and organizational skills
  • Highly creative with experience in identifying target audiences and devising campaigns that engage, inform, and motivate.
  • Strong Data Analytics skills.
  • Ability to manage multiple complex engagement programs.
  • Customer Service orientation and customer-centric
  • Working Knowledge of customer service software, databases, and tools.
  • Strong interpersonal skills with a challenging and persuasive manner, to win and maintain the respect of colleagues across the business at all levels.
  • Excellent means of analysis and marketing research methods.

Deadline: 5 July, 2024

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