Customer Service Representative

  • Full Time
  • Anywhere

Website Khalti Digital Wallet


Customer Service Representative (Social Media)

Job Description

  • Handle and respond to customer inquiries and complaints through social media platforms including Viber, WhatsApp, Email, and Messenger.
  • Provide appropriate solutions and alternatives within the time limits;
  • Refer unresolved customer grievances to designated departments for further investigation
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken.
  • Build sustainable relationships and trust with customers through open and interactive communication by identifying and assessing customers’ needs to achieve satisfaction
  • Follow communication procedures, guidelines, and policies

Main Requirement

  • Experience with customer-based software use of the internet for online information and experience in support is preferable.
  • 10+2 passed with command of the English and Nepali languages to communicate
  • Familiar with computers and the Internet
  • Experience in email and communication
  • Hardworking and result-oriented
  • Can work on MS office applications
  • Should also have knowledge about digital payments, e-banking, m-banking, and other banking services
  • Should be flexible in work timing. Willing to work on off days and public holidays

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