Customer Service Representative

  • Full Time
  • Anywhere

Website Khalti Digital Wallet


Customer Service Representative

Job Description

  • Manage incoming calls/messages in a timely manner
  • Handle customer inquiries and provide accurate, valid, and complete information by using the right methods/tools
  • Handle customer complaints, obtain and examine all relevant information to assess the validity of complaints, and determine possible causes
  • Provide appropriate solutions and alternatives within the time limits;
  • Refer unresolved customer grievances to designated departments for further investigation
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken.
  • Build sustainable relationships and trust with customers through open and interactive communication by identifying and assessing customers’ needs to achieve satisfaction
  • Follow communication procedures, guidelines, and policies

Work Shift Required:

  • Evening – 2 pm to 10 pm

Main Requirement

Experience with customer-based software and use of the internet for online information and experience in support is preferable.

  • 10+2 (intermediate) passed with command of the English language to communicate mainly in written English
  • Familiar with computers and the Internet
  • Experience in email and communication
  • Hardworking and result-oriented
  • A two-wheeler with a valid license is preferred
  • Can work on MS office applications
  • Should also have knowledge about digital payments, e-banking, m-banking, and other banking services
  • Should be flexible in work timing. Willing to work on off days and public holidays

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