JOB OPPORTUNITY

Job Description

Manage incoming calls/messages in a timely manner
Handle customer inquiries and provide accurate, valid, and complete information by using the right methods/tools
Handle customer complaints, obtain and examine all relevant information to assess the validity of complaints, and determine possible causes
Provide appropriate solutions and alternatives within the time limits;
Refer unresolved customer grievances to designated departments for further investigation
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken.
Build sustainable relationships and trust with customers through open and interactive communication by identifying and assessing customers’ needs to achieve satisfaction
Follow communication procedures, guidelines, and policies

Work Shift Required:

Main Requirement

Experience with customer-based software and use of the internet for online information and experience in support is preferable.

10+2 (intermediate) passed with command of the English language to communicate mainly in written English
Familiar with computers and the Internet
Experience in email and communication
Hardworking and result-oriented
A two-wheeler with a valid license is preferred
Can work on MS office applications
Should also have knowledge about digital payments, e-banking, m-banking, and other banking services
Should be flexible in work timing. Willing to work on off days and public holidays

To apply for this job please visit blog.khalti.com.