Customer Service Executive (1845 views)

February 11, 2019


Company: Amplecube

Amplecube Digital Marketing

Building a successful eCommerce business is a lot more than just setting up a site and loading it with products.

We’re team of professionals who have solid experience of marketing and logistics in addition to development. Our goal is to create an environment that acts as backbone for your business and that can drive your business forward.

Position: Customer Service Executive (Email/English)

Number of Vacancies: 5

Job Location : Kathmandu

Offered Salary : NRs. 20,000.00 Monthly

Education Level : Bachelor

Experience Required : More than or equals to 1 year

Professional Skill Required : English Basic Computer

Other Specification

• Excellent command over English language

• Strong email and social media communication handling skills

• Customer orientation and ability to adapt/respond to different types of characters

• Excellent communication and presentation skills

• Ability to multi-task, prioritize, and manage time effectively

• Bachelors Degree preferably with major in English

The main requirement for this job is to be able to communicate with people in English. So do not apply if you do not have excellent communication skill in English language.

Job Description

• Manage large amounts of incoming messages

• Generate sales leads by reaching out to potential customers

• Identify and assess customers’ needs to achieve satisfaction

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Provide accurate, valid and complete information by using the right methods/tools

• Co-ordinate with the sales and marketing department

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Keep records of customer interactions, process customer accounts and file documents

• Follow communication procedures, guidelines and policies

Interview Process: There will be three tests:

• One for basic computer usage

• Next one is for Reading Comprehension Practice Test

• Final one will be for English Conversion Test

Last date to apply: Feb. 20, 2019


Please send your application via email: deelip@amplecube.com

Don't have time now?
Get a reminder in your inbox