Branch Manager

Branch Manager

Branch Manager — Looking for a candidate with 4 years experience in Officer and above level position in the ISP/NSP or Retail industry with a deep understanding of the Operations and Administration, Sales process, and Customer Service Management: The candidate is expected to:

1. Sales Operation

• Create Branch Sales Plan and Target in alignment with business objective
• Achieve Sales Target of Branch as per KPI
• Assess local market conditions and identify current and prospective sales opportunities
• Plan and execute several sales and marketing activities for Brand awareness and achieve provided sales targets.
• Coordinate and supervise the day-to-day sales efforts of the team.
• Stay aware of competing markets and provide reports on market movement and penetration
• Lead Sales team during Marketing Campaigns for Training and Monitoring of the team

1. Customer Service

• Ensure Customer Complaints are addressed as per the ETR provided by the company
• Monitor customer churn rate and decrease it to the prescribed standard
• Execute Customer Retention plans for increasing Referrals

1. Operation and Administration

Logistics and Inventory

• Monitor Branch’s Logistics and Stock and ensure Physical stock matches with Inventory details in System
• Ensure condition of available Stock is in usable condition
• Coordinate with Central store to fulfill required stock for daily Branch Operation and return damaged goods

Vehicle Management

• Monitor the condition of the allocated vehicle and report if any repairing required
• Track vehicle movement and control unnecessary movements of the allotted vehicle
• Verify Fuel consumption of the vehicle and ensure fuel consumption does not tamper

Human Resource and Training

• Fulfill Junior level staff by Interviewing, Recruiting, Onboarding and Training local candidates
• Address grievances of employees issues promptly
• Retain staff and reduce Turnover
• Monitor staff movement of Branch via System

Others

• Share knowledge with Head office and other branches regrading best practices, competitive intelligence, business opportunities and need
• Network with Locals to improve presence and reputation of branch and company
• Comply with Local bodies with related regulation and laws
• Manage timely Deposit of funds collected in Branch
• Execute other tasks assigned by Immediate Supervisor

Job Specification

• Target oriented candidate with proven experience of more than 4 years in Sales Operations
• Candidate with flexibility to work in any Branch office located by Company
• Enthusiastic person having minimum Bachelor’s degree
• Leader having minimum 1 year of experience in Managerial position
• Business maturity, discretion and good judgment are essential qualifications for the role, as are strong communication and collaborative skills as well as a proactive approach
• Highly motivated and ambitious in achieving goals
• Working as per company policies and maintaining proper discipline
• Candidate having own vehicle with valid license can apply

Job Location: Kathmandu Valley, Biratnagar, Dharan, Itahari, Biratchowk, Chakraghatti, Damak Butwal, Bhairahawa, Pharsatikar, Nepalgunj,Hetauda, Chitwan & Chanauli

Benefits:

• Working in a team environment where initiative and dedication is encouraged
• An equal opportunity workplace that values diversity and does not discriminate
• High level of responsibility with opportunities to learn and grow
• Attractive salary based on experience and qualifications
• Facilities of Social Security Fund (Gratuity and Pension)
• Attractive Incentive packages and Perks
• Annual Performance Appraisal System
• Festival expense allowance
• Accident insurance
• Fuel and Maintenance Allowances

Interested candidates can send their Updated Resume and cover letter to career@classic.com.np . Candidates are requested to clearly specify the position that they are applying for.