Chief Operating Officer

Website Mahalaxmi Bikas Bank Limited


Mahalaxmi Bikas Bank Ltd., one of the leading National Level Development Banks guided by the vision of Most Trusted Bank” having 103 branches across the Nation is seeking applications from highly motivated, energetic and result oriented Nepalese Citizens to work at different locations including Central Office for the following positions:

Job Code: 00002

Chief Operating Officer (COO)

Position: Assistant Chief Executive Officer (ACEO)

Job role:

The COO is responsible for designing, implementing and driving operating model for the future across technology, change and operations. The COO will bring a track record of ‘best-in-class’ systems and operations management ensuring efficiencies and innovation, as well as bringing a continuous improvement mind-set. He/she will be a strategic thinker able to contribute to the broader picture, as well as being hands-on and detail-orientated in the oversight and follow through of the team. The individual will make an important contribution to the strategic direction and choices of the Bank regarding future target operating model and key themes such as change programs, investment programs and new business initiatives.

Key Competency/Duties

Key deliverables will include:

  • Create and implement long term business plan to ensure continuity of business operation in the long run. Ensure client data is protected from the public and secured against fraud by enforcing access rights and verification levels.
  •  Define the right target operating model for the Bank to include systems, infrastructure and operations.
  •  Monitor daily operations to ensure a free flow process and also supervise the execution of daily task.
  • Develop and enforce sound policies and create a strong workforce by developing competent individuals in operation team.
  •  As a coordinator (Operation front) of CBS ensure to evaluate the technical, functional and financial comparative analysis of latest version of pumari. Analysis MIS regulatory requirement and business analytics that helps to facilitate and attain efficient decision making in order to provide efficient and competitive service in the twenty first century of digitized banking industries.
  •  Develop appropriate system for monitoring the operational plans implementation and performance.
  •  Provide leadership of the site, particularly as this applies to operational management.
  • Set and review annual work objectives with staff for performance evaluation and personal and career development.
  • Develop or revise as needed, structures for Joperational management in coordination with executives and CEO for carrying the day to day operations in an efficient and compliant manner.
  • Develop appropriate systems for monitoring the operational activities, improvement of audit comments and implementation of instructions as floated by regulatory authorities and audit committee.
  • Responsible for managing overall operational risk as first line of defence.
  • Work closely with the Executive & Senior Management Team, and establish ongoing, effective communication with CEO for improvement of overall operation of the Bank.
  • To prepare Standard Operation Procedures in operations.
  • Assist in coordinating, facilitating and promoting understanding of operational risk, its implementation and management within shared distribution network and central operations units.
  •  New product testing.
  • Supervise overall transaction banking function.
  •  Supervise overall deposit marketing function.
  •  In coordination with General Administration Department, monitor and develop a plan for efficient management of logistics for proper service delivery to valued customers.
  • Establish the optimum model of outsourced and in-house activities.
  • Develop standardised practices across the business as appropriate and ensure processes are documented.
  •  Introduce enhanced process improvements and efficiencies
  • Manage the range of change programmes to include future integrations and partnerships.
  • Drive a cost-efficient approach across the business, leading relevant transformation and service process re-engineering programmes.
  • Develop the systems to gather and store data across the organisation ensuring quality of data and controls are in place.
  • Bring a continuous improvement approach to the organisation.
  • Drive an agenda of innovation and digital enhancement for the Bank.
  • Manage and grow the technology, change, and facilities teams across Country.
  • Develop team capability and act as a coach and mentor.
  • The COO should have a senior track record in one or more of the following sectors:
  •  Liability management
  • Banking Operations
  •  Transaction Banking

• The successful candidate will:

Have experience in operating in complex business environments and/or regulated sectors and have the personal qualities to develop strong stakeholder relationships.

Demonstrate ‘best in class’ knowledge of technology, change, process improvement and operational management in relevant businesses

Possess a balance of strategic and operational experience to enable them to contribute to the bigger picture and to ‘look around corners’, in addition to running the day to day.
Bring the combination of core commercial and implementation skills, with the ability to move from detail/operations to strategy/influence. He/she will be a good problem solver with the ability to make decisions based on accurate and timely analysis and data rigour.

Must have a genuine interest in the strategy and mission behind the Mahalaxmi Bikash Bank.


Must have completed at least CA or Master Degree from recognized university
Minimum of 15 years of experience in Commercial Banks and at least 5 years of experience in related job functions in related job functions
Must be currently working in the position of Senior Manager for at least 3 years
Preference shall be given to candidates having additional knowledge in the area of Information Technology and also can equally handle position of Chief Information Technology Officer.

The deadline for applications for all positions is MARCH 31, 2024.

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