Business and Support Officer (QR)

Business and Support Officer (QR)

Job Description:
Job Level: Senior Officer

Key Responsibilities:

• Identify and onboard new retail partners to expand our QR code payment network.
• Provide training and support to retail partners on using our digital wallet for transactions.
• Build and maintain strong, long-lasting relationships with retail partners to drive the adoption and usage of our services.
• Collaborate with the marketing team to execute promotional campaigns to increase customer footfall at retail partner locations.
• Stay updated on industry trends and competitors’ offerings to maintain our competitive edge.
• Prepare regular reports on QR code payment performance and present findings to the management team.
• Transaction End-to-End Issue Resolution:
• Dedicated support to user and merchant
• Network Level Transaction Knowledge and Communication Skill:
• Sound Knowledge of Technical Terms and Functions for a similar role

Qualifications:

• Bachelor’s degree in Business, Marketing, or a related field.
• Proven experience in sales, relationship management, and operation or a similar role.
• Strong communication and interpersonal skills.
• Customer-focused with a passion for delivering exceptional service.
• Ability to work independently and as part of a team.
• Excellent problem-solving and analytical abilities.
• Proficiency in using digital wallet services and QR code technology is a plus.
• Knowledge of the digital payments industry and emerging trends.
• Proficient in Microsoft Excel

Tagged as: Support Officer