Associate Manager – Inside Sales

  • Full Time
  • Anywhere

HLE Nepal


Associate Manager-Inside Sales

Level: Mid-level
Education: Completion of a Management course or academic degree such as BBA / BBS.

Your primary areas of responsibilities are:

Primary Duties:

  • Ensure the web leads are contacted within a minute by the Sales Support.
  • Identify the pain points in the process, work with the team, refine them and ensure effectiveness.
  • Coordinating between broker team and Sales team and planning the appropriate training.
  • Maintaining team engagement between teams of different shifts.
  •  Stay up to date with changes in policies and keep the team updated.
  •  Liaising with other departments and seeking solutions for challenges faced by the team and streamlining the process.
  • Arrange training sessions as per the team’s requirements.
  • Prepare / update manuals.
  • Monitoring the inbox and delegation of leads.
  • Assist in Monthly report generation and communication.
  • Understand the company vision and articulate that to the team so it becomes part of the culture.
  •  Continuous coaching regarding sales calls, email writings, mortgage industry, Australian culture.
  • Auditing the files, call audit of the team.
  • Effectively manage the team by transparent communication, planning, monitoring and appraising job results, managing poor performance, developing and enforcing policies, procedures and productivity standards.

People Management:

  • Building a team by being in charge of hiring, onboarding and training of new team members.
  • Assess the staff needs.
  • Conducting monthly KPIs / Performance reviews of direct reports.
  • Revise the KPI parametric based on role.
  • Reporting the team’s performance and key metrics to the IS team manager and providing continuous suggestions for the improvement of the process and team.
  • Identify the needs of the team then coach and mentor the team members to develop them.
  • Develop the people to facilitate other parts of the Mortgage & outsourcing division.
  • Being a role model for the team.
  • Lead the teams of different shifts and maintain the engagement between team members.
  • Assist to streamline the process for different shifts by coming up with ideas and removing waste.
    Ad hocs:
  • Attend Management meetings.
  • Any other ad hoc duties as per business need.

Key skills and qualifications required to meet position objectives:

  • Minimum 1-year Experience in the Sales department.
  • Excellent communication skills, both written and verbal.
  • Meticulous attention to detail.
  • Able to work with minimum supervision.
  • Ability to work under pressure.
  • Driven / Strong desire to learn with a great attitude.
  • Results /Solution-focused.
  • Leadership and Management.
  • Management Experience and Sales Skill.
  • Excellent communication and a Team player.
  • Solution Focused and Relationship building.
  • Coaching & Mentoring with Decision Making Skill.
  • Data analysis & report generation.

Why you should join us?

  • A generous salary based on experience and skills.
  • Paid Annual, Festival, and Sick leaves, well above Nepal’s labour law.
  • Attractive Profit and Dashain bonus.
  • A secure long-term role with career development opportunities.
  • Industry-leading training and an environment that values continuous learning and development
  • Flexible working environment.
  • A dedicated room for recreational purposes; as “all work and no play makes Jack a dull boy!”
  • Full breakfast, team lunches, and regular team-building events. WE LOVE TO HAVE
  • Office sponsored ‘Employee Assistance Program’.
  • Working from home during COVID. All essential equipment will be provided to you.
  • Work 5 days a week from 6:00 AM – 2:00 PM. (except 1st Sunday of the month).

*We regret only short-listed candidates will be contacted.

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