Assistant Supervisor – ISP

Website Dish Media Network Limited


Assistant Supervisor – ISP Service

No. of Vacancy : 1
Location: Kathmandu

Job Description:

  • Develop and maintain diagnostic and troubleshooting mechanisms to escalate issues according to a structured protocol.
  • Establish and maintain good relationships with internal team, sales network and service partner in daily operation.
  • Create and maintain a robust monitoring and reporting system to evaluate defined KPIs.
  •  Coordination for issue resolution on defined SLA with various departments.
  • Lead, motivate, and train the team to reach set goals and objectives.
  • Responsible for overall performance on site.
  • Attend the meetings and training sessions on a regular basis.
  • Oversee the smooth operation and guide team members.
  • Able to plan Occupancy according to shift and sub-unit.

Job Specification:

  • Bachelor’s degree in management, communication or a related field.
  • At least 1-year experience in ISP.
  • Proven experience in aftersales and customer support.
  •  Proficient in using Microsoft Office application.
  •  Ability to work in complex environment.
  •  Strong analytical and reporting skills.
  •  Good at multitasking and must have a pleasant personality.

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