Supervisor-SNMU

Supervisor-SNMU

Number of Vacancy: 1
Qualification: Bachelor’s degree in computer science, IT, or related field (or equivalent experience)
Experience: 1-2 years of experience in server and network monitoring, with 1+ year in leadership or supervisory roles preferred.
Contract of Employment: Full-time
Job Location: Head Office

Skills and Knowledge:

Technical Skills:

• Understanding of networking fundamentals, protocols (TCP/IP, BGP, OSPF), and network architecture.
• Knowledge of monitoring tools such as MRTG, Check_mk, Cacti, Zabbix, Smokeping, Librenms
• Ability to analyse traffic patterns and network performance data to identify issues proactive

Soft Skills:

• Strong communication and interpersonal skills for effective teamwork and
• Ability to document and explain technical information in clear and simple terms for non- technical staff.
• Certification(optional): CCNA/JNCIE preferred

Job Duties & Responsibilities:

1. Team Leadership & Management

• Supervise and mentor monitoring staff, including scheduling shifts and on-call rotations.
• Conduct training, performance evaluations, and foster a collaborative team culture
• Manage SNMU team members and look after queries of the team.
• Verify and overlook all the tasks done by SNMU team.
• Overlook and monitor if the information flow to respective stakeholders in case of issue arousal is done perfectly.
• Segregate daily tasks to the team accordingly.
• Verify if the tasks have been completed and done perfectly or not.
• Verify if IOPS incidents, Google docs reporting is being maintained properly.
• Maintain and manage the datacenter in Jawalakhel.
• Overlook the issues and promptly solve any kind of issues related to Jawalakhel datacenter.
• Guide, help and train team members.

2. Monitoring & Incident Management

• Oversees 24/7 monitoring of servers and networks using available tools like MRTG, CheckMK, Zabbix, Libre NMS, Cacti, etc.
• Lead Incident response, ensure timely resolution and escalated issues as needed.
• Ensure usage, capacity, availability of all the networking devices is monitored properly.
• Overlook all internal and international links.
• Overlook all the devices within the network which includes Routers, Switches, OLT’s.
• Constantly verify if all the monitoring systems (Check MK, Cacti, Zabbix, MRTG, Smokeping, RANCID, IOPS monitored hosts,
• Libre NMS) are up to date and devices along with all necessary links are monitored properly.
• Cross verifies if the tasks posted in under SNMU department are completed with proper closure.

3. Technical Oversight

• Stay updated on emerging technologies to enhance monitoring
• Collaborate with network/system team on root cause

4. Reporting & Documentation

• Maintain logs, generate performance/availability reports, and update documentation like
• Cross verifies the documentation/reporting done by SNMU team for incidents occurring in network.

5. Continuous Improvement

• Identify opportunities for automation and process optimization.

6. Collaboration

• Liaise with all department to align monitoring with organizational goals.
• Coordinate with inter department team member in case of any issue arousal.
• Coordinate with transit providers (Airtel) via call, emails for any issues, upgrades, troubleshooting.

Application Deadine: 2025-05-28