Banking Call Center Representative( Outsourced)

Website Rolling Plans Pvt. Ltd


Banking Call Center Representative( Outsourced)

Here’s what you need:

Having a Bachelor’s degree in management or equivalent field( Bachelors running can also apply)
Experience in customer service or the hospitality industry is a plus,
Having a good working knowledge of basic computer applications,
A good listener and with an empathetic ear to understand customer’s needs,
Be able to speak in a friendly, professional, and well-mannered tone. Brownie points if you are a foodie too. Remember, it takes one to know one,
Be capable of dealing calmly and politely with hangry customers waiting for their orders,
A quick decision-maker and a logical thinker under difficult situations,
Teamwork makes the dream work. Work and collaborate with our army of CSR team members to adapt and solve problems,
Ability to multi-task, prioritize and manage time effectively,
Hangry + customer is a challenging situation. Have the ability to withstand criticism and maintain a cool head. We promise they come around,
Our customers come from all walks of life. Have the ability to converse effortlessly with them be it in Nepali or English.

Here’s what you’ll be doing:
Receive phone calls from customers

Analyze and make the best suggestion
Handle and process online and telephonic orders,
Ensure excellent service standards and maintain high customer satisfaction
Stay up to date with our products and plans
Promptly identify and resolve customer issues and follow up to ensure resolution,
Contribute to team effort by accomplishing related results as needed.

Specific Requirements:

  • Should be willing to work the evening shift,
  • Should be willing to work on weekends and public holidays,
  • Having a driving license and a personal vehicle(Two Wheelers) is a must

Tagged as: , ,

Upload your CV/resume or any other relevant document. Max. file size: 20 MB.

Scroll to Top