Customer Service Representative

  • Fresher
  • Full Time
  • Kathmandu
  • Applications have closed

Rolling Plans Pvt. Ltd. (For Client)

JOB OPPORTUNITY

Customer Service Representative

Basic Information:

𝐖𝐨𝐫𝐤 𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧: Bijulibazar, Kathmandu
𝐓𝐢𝐦𝐢𝐧𝐠: 9:30-50:30
𝐐𝐮𝐚𝐥𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧: Minimum Bachelors in Management
𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞: Not required

𝐑𝐞𝐪𝐮𝐢𝐫𝐞𝐦𝐞𝐧𝐭𝐬:

-Minimum Bachelor’s in management
-Must be Pleasing Personality, Smart and possess Good Communication Skills
-Recording information as needed.
-Excellent communication skills in English, both verbal and written
-Greeting clients and visitors as needed.
-Must have a strong computer knowledge foundation, focusing mostly on Microsoft office packages such as Excel, Word, and PowerPoint.
-Ability to work independently and also to liaise with another department
-Good interpersonal skills
-Interested in Banking Field
-Experience/Intern with Bank Would be a plus.

𝐉𝐎𝐁 𝐒𝐏𝐄𝐂𝐈𝐅𝐈𝐂𝐀𝐓𝐈𝐎𝐍

𝐌𝐚𝐣𝐨𝐫 𝐑𝐨𝐥𝐞𝐬 𝐚𝐧𝐝 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:

-Assist customers who need assistance with documentation, and other associated procedures.

-Due diligence on new clients includes seeking information, paperwork, reviewing and verifying received documents, and doing an analytical risk assessment on new clients.

-Evaluate current clients on a regular basis in accordance with established policies and processes.

-Periodic evaluation of records for completeness, additionally, that the files and risk assessments were current and up to date.

-Maintain constant communication with the customer in order to maintain the customer file up to date.

-To get Documentation paperwork, communicate effectively and efficiently with appropriate internal and external stakeholders

𝐍𝐨𝐭𝐞: 𝐒𝐡𝐢𝐟𝐭 𝐓𝐢𝐦𝐢𝐧𝐠𝐬 𝐚𝐫𝐞 𝐎𝐟𝐟𝐢𝐜𝐞 𝐇𝐨𝐮𝐫𝐬 𝐈.𝐞 𝟗:𝟑𝟎-𝟓:𝟑𝟎

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