Call Center Representative (A-Class Commercial Bank)

  • Full Time
  • Kathmandu
  • Applications have closed

Rolling Plans Pvt. Ltd. (For Client)


Call Center Representative

Basic Information:

Company: A-Class Commercial Bank
Education Qualification: Plus 2 Passed
Salary: NRS 15,000

Major Roles and Responsibilities:

  • Managing large amounts of inbound and outbound calls in a timely manner
  • Following call center “scripts” when handling different topics
  • Identifying customers’ needs, clarifying information, researching every issue, and providing solutions
  • Check on the status of customer accounts and track checks and payments
  • Review and explain account charges
  • Assist banking customers who are victims of fraud, theft or identity theft
  • Assist customers with replacing lost or stolen credit or debit cards
  • Assist with address changes

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