Project Delivery Assistant

Website CloudFactory Limited

JOB OPPORTUNITY

Project Delivery Assistant

Description
CloudFactory is a global leader in combining people and technology to provide a cloud workforce solution for machine learning and core business data processing. Our managed teams have experience working with hundreds of AI projects and can process data with high accuracy using virtually any tool. As an impact sourcing service provider (ISSP), CloudFactory creates economic and leadership opportunities for talented people in developing nations. Trusted by 170+ companies, we enrich data for 11 of the world’s top autonomous vehicle companies and process millions of tasks a day for innovators including Microsoft, Hummingbird, Ibotta, Luminar and nuTonomy. We’re on four continents, with offices in the U.K., U.S., Nepal and Kenya.

You will enjoy CloudFactory if creating meaningful work for 1 million people in the developing world excites you. Also if you value building relationships, can be described as both humble and courageous in the same sentence, and you are passionate about pooling individual talents to win as one unified team. You have developed your own engine for personal growth, and help others grow by giving both constructive and encouraging feedback. You love to do the crazy hard work upfront to make things simple for others and your approach is often thinking big, starting small and then scaling fast. If any of this resonates, it is likely you will enjoy and thrive at CloudFactory like nowhere else on earth!

Join us and make a difference in the world!

The Role

As a Delivery Assistant with CloudFactory you are part of a team that is a bridge between two sets of clients: CloudFactory’s customers and CloudFactory workers. Together with this team, you will be called upon to contribute to conversations between the two clients and make sure there is alignment across the board on the work we’re delivering to and from both parties.

You won’t be alone. You’ll work in a team to help in delivering the WorkStreams to the clients and it will be your responsibility to work closely with them. The hope is that you are a fast learner and will eventually grow in the project management team. As a Delivery Assistant you will also be responsible for collaborating with other Delivery teams (or Pods as we like to call them) ‘to contribute towards valuable solutions that line up with the CloudFactory way of delivering amazing work back to our clients.

You will assist the Delivery Lead of the WorkStream with all aspects of the client’s life cycle. You will need to keep track of client expectations or SLAs to ensure that our WorkStreams are healthy and running smoothly.

Requirements
You love building relationships, and you can manage through ups and downs. Being close to the customers and the workers will require getting your hands dirty from time to time. You need to be able to understand the work and that usually requires doing it first. Fitting in with us requires the ability to be flexible with working times as most of our clients are in the US with a few in Australia and Europe.

You’re a great communicator. You have impeccable communication skills and are an excellent all-around communicator – verbal, written, and interpersonal. You’ll need to empathize with our customers and work cross-culturally with team members across the globe.

You are results-focused. You have a strong understanding of business systems and operations strategy with an ability to effectively interpret and communicate business and technical concepts.

The Responsibilities

  • Help coordinate team members to achieve project objectives.
  • Facilitate communication and assist with operational duties.
  • Develop and edit reports, do scheduling, and other similar duties.
  • Have a thorough understanding of each project’s objectives and goals, ensuring all team members have the resources needed.
  • Coordinate with stakeholders and schedule meetings.

The Skills

  • Highly organised in both time and in resources.
  • Have an analytical and critical mindset.
  • Can multitask, work well under pressure, and work efficiently to meet strict deadlines.
  • Have excellent interpersonal skills for collaborating effectively with others.

The Experience

You should have a Bachelor’s degree, and preferably relevant industry experience (on-demand work platforms, etc.). Technology startup experience and international work experience would be a big plus!

Benefits

  • Lunch & Snacks Provided Monday-Friday
  • Phone Allowance and/or Internet Allowance
  • Travel Allowance
  • Social Security Fund
  • Festival Bonus
  • Health Spending Account
  • Medical Insurance
  • Accidental Insurance
  • Amazing Company Mission and Culture
  • Growth Opportunities

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To apply for this job please visit apply.workable.com.