Project Analyst (Basic Service Delivery)

  • Full Time
  • Kathmandu
  • Applications have closed

Website UNDP


Project Analyst (Basic Service Delivery) (NPSA9)

Job Identification: 3355
Locations: Kathmandu, Nepal
Apply Before: 05/04/2022, 11:59 PM
Degree Level: First Terminal University Level Qualification 4 years or more
Job Schedule: Full time
Agency: UNDP
Grade: NB4
Vacancy Type: National Personnel Service Agreement
Practice Area: Governance
Bureau: Regional Bureau for Asia and the Pacific
Contract Duration: 1 Year
Education & Work Experience: Master’s Degree – 2 year(s) experience OR Bachelor’s Degree – 4 year(s) experience
Required Languages: English and Nepali

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.

UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

The Government of Nepal (GoN) initiated the Provincial and Local Governance Support Programme (PLGSP) in July 2019 as the national framework programme to build capacity of Provincial and Local Governments (PLGs) and to strengthen inter-governmental mechanisms (IG) for coordination and collaboration across all levels of Government. The European Union Mission to Nepal is the largest contributor to the PLGSP. As per the PLGSP Financing Agreement between the EU and GoN of March 2020, in addition to the EU basket funding to PLGSP of € 28m, the EU has earmarked a separate budget of € 2 for a complementary technical assistance project: the European Union Support to Inclusive Federalism (EUSIF) project.

The EUSIF Project Objective is to “provide impetus to strengthening the inclusiveness and responsiveness of Provinces and Local Governments to the diverse needs of people, especially women, historically excluded and marginalized groups, and to augment PLG provision of inclusive, good quality and sustainable basic services”. EUSIF will thus complement PLGSP efforts in enhancing inclusiveness, accountability, and sustainability of functioning of PLG systems and procedures with focus on Green, Resilient and Inclusive Development (GRID) approach. The project will engage specifically on PLG capacity for providing quality and sustainable services to all people as well as strengthening people’s voice in inclusive and resilient service design (demand) and on PLG performance accountability and transparency towards realizing people’s rights (especially for historically excluded and disadvantaged groups).

EUSIF Project Output is “Performance of Provincial and Local Government systems and staff is inclusive and responsive to the diverse needs of people, especially women, historically excluded and marginalized groups”. The EUISF Project Results are:

Result 1: Inclusiveness, Community Benefit and Sustainability of Local Government and Ward Basic Services enhanced in line with Green, Resilient and Inclusive Development objectives.

Result 2: PLG data management, monitoring and reporting systems are evidence-based and enable achieving PLG Green, Resilient and Inclusive Development objectives.

Result 3: Capacity of Provincial Centres for Good Governance attuned to PLG Green, Resilient and Inclusive Development and Basic Service Delivery; and

Result 4: Capacity of Local Government Associations enhanced for evidence-based advocacy and representation of Local Government Voice.

EUSIF Project Approach

The Project aims foremost to enrich implementation of PLG systems and procedures for federal institution building and to initiate a multi-stakeholder learning process for accessing and scaling (largely) already available good practices. The Project will therefore (i) work closely within the ongoing federal reform process at Provincial and LG levels, to ensure pragmatic and relevant action in support to PLGs; (ii) capture and translate good practice from multiple sources into the present reality of PLG functioning; and (iii) create an intense collaboration and cross-learning way of working with the Provincial PLGSP TA teams to strengthen and embed overall PLG federalization support efforts. The Project approach is thus aiming to facilitate ‘structural transformation’, ‘leaving no one behind’, ‘systems thinking’ and ‘new cultures and ways of working’. EUSIF will be implemented initially in Karnali as the ‘Pilot-Province’, not only to capture, package and apply good practice and knowledge but also to test and document approaches to embedding such practice and learning within PLG systems and processes and service delivery. Successes from the EUSIF pilot in Karnali will then be scaled through PLGSP and partners into other Provinces.

The European Union funded project will be implemented by UNDP in close collaboration with the Ministry of Federal Affairs and General Administration (MoFAGA) and the Provincial Government of Karnali Province. Coordination and partnership will be established with LGs, PLGSP, LG associations, development partners, projects, (I)NGOs, civil society/community organizations and other stakeholders working at the local level on local governance and inclusive federalism. The total duration of the project is from 1 January 2022 to 31 August 2024.

Project Implementation Structure

The Project Management Unit (PMU) (The arrangement on the location of the PMU and the TA positions will be decided by UNDP in consultation with MoFAGA and the Karnali Provincial Government as part of the start-up of the project.), comprising the PMU staff and TA team, will be based in the UNDP Field Office in Surkhet, capital city of Karnali Pilot-Province. The PIU will be led by the Team Leader cum GRID Advisor, who is responsible for implementation of all project activities and day-to-day management and decision-making for the project, as well as ensuring that the project produces the agreed output and results. The project TA team and support staff based in Surkhet is directly accountable to the Team Leader. For national level liaison and coordination with MoFAGA, EU, other PLGSP donors and further stakeholders, a Kathmandu based Inclusive Governance Specialist will further act as project liaison and coordination officer.

Duties and Responsibilities

Local Government (LG) basic service delivery systems and processes within the new federal context are largely designed and in place and LG staff and elected official received basic functional training. However, performance of LG basic service delivery systems is still weak in terms of targeting and need identification, quality and resilience of service design, annual budget utilization, people’s engagement, and sustainability of community benefits.

Considering the high priority allocated by LGs to basic service delivery and especially community infrastructure investments, there is a need for a more comprehensive approach under lead of Local Governments, to strengthening basic service delivery systems and processes. As roles and responsibilities for LG basic service delivery are still being fine-tuned and capacity building efforts are still on-going, the EUSIF project will specifically engage in capturing and integrating past and present good practice for an integral approach. This especially in relation to GoN Green, Resilient and Inclusive Development approach with principles of ‘leaving no-one behind’ and addressing inequality and Gender and Social Inclusion (GESI).

Project Result Responsibility

The Basic Service Delivery Analyst will report to and work under the direct supervision of the Team Leader. S/he will establish a close coordination with Provincial and Local Governments of Karnali Province, PLGSP technical team, PCGG, CSOs and other national and international stakeholders working on inclusive federalism with focus on basic service delivery.

The Basic Service Delivery Analyst will take responsibility for achieving project Result area 1: ‘Inclusiveness, Community Benefit and Sustainability of Local Government and Ward Basic Services enhanced in line with Green, Resilient and Inclusive Development objectives.’ The Analyst will thus be responsible to jointly with the TA Team and key project stakeholders develop a coherent and integrated approach for PLG basic service delivery, including on:

Provincial capacity for enabling LG basic service delivery:

  • Ensuring adequate human resources and Job Descriptions (functional and technical) with knowledge and expertise on GESI depending on the work.
  • Integrate GRID and EFLG, as well as environmental safeguards such as SEA, and EIA.
  • Evidence-based policy development (provincial level) including on promotion of EFLG, GESI and GRID.
  • Strategic planning and investments for GRID, spatial, urban and landscape planning, watershed-based approaches to address development challenges and opportunities at a level beyond individual LGs.
  • Introduce and roll out innovative ways to increase service outreach and efficiency to the most vulnerable groups including the persons with disabilities, LGBTIQ+ and other poor and marginalized groups.
  • BSD related data collection and analysis, monitoring, reporting, and Learning (link Result 2).
  • GIS-based mapping of development opportunities and challenges.

Local Government and Ward functional capacity for basic service delivery:

  • Increased capacity to deliver services (systems, procedures, staff) within a GRID approach and with reference to the EFLG and GESI frameworks at the level of LGs and Wards, including other local institutions.
  • Increasing the abilities of all representatives to engage in deliberations in making public decisions, increase the notion of inclusion and aiming to the development they strive and GESI as a means to local development.
  • Strategic and annual planning and budgeting processes ensuring the GRID and GESI consideration both in programme and budget (deliberative practice).
  • Resilience and sustainability service designs, including resilient infrastructure development for long-term livelihood benefits.
  • Procurement capacity for ensuring quality services and infrastructure works, including on identified GRID and GESI design features.
  • Social accountability, feed-back and grievance handling mechanisms.
  • Service delivery modalities, including innovative approaches and outsourcing and PPPs.
  • Capacity of community organization for contract implementation and O&M.
  • Asset management and (infrastructure) service sustainability.
  • Downward performance accountability towards people based on LG ‘service duty’.
  • Monitoring, Reporting and Learning (link Result 2).
  • Engagement with Provincial level on enabling environment and CD.

LG Technical capacities for basic service delivery:

  • Green, Resilient and Inclusive Development approaches and technologies, EFLG and GESI frameworks, and disaster risk reduction.
  • Watershed management and landscape approaches for bio-diversity promotion, water/resources conservation, ecosystem services, upstream-downstream linkages, to address development challenges and opportunities at a level beyond individual LGs.
  • GIS-based mapping (linked to GIS capacity at Provincial level), infrastructure, urban and spatial planning (GRID/GESI appropriate) and climate ‘proofing’ (engineering).
  • GRID/GESI focused planning & budgeting, monitoring, and reporting.
  • Procurement and management (outsourcing) of services and construction contracts.
  • Selected other thematic and technical areas based on opportunity and demand, e.g., SDG localization and resilient building codes.

It should be noted that the Project will work closely with PLG, and a diversity of project staff and stakeholder based in Karnali Province (Surkhet) and will draw heavily on the vast amount of existing research and documents.

Key Tasks:

  • Establish a collaborative BSD-Team in Karnali Province with key personnel from e.g., PLG, PLGSP, UNDP Track II, IFAD-ASHA, NCCSP-2, ICIMOD, KIRDARC, Sustainable WASH for all (SUSWA) project, “Empowered Women, prosperous Nepal” program, GRAPE project, NGO-Federation, FECOFUN, organizations of persons with disabilities and other disadvantaged groups, other relevant organizations.
  • Conduct a mapping exercise of the BSD systems and procedures, analyzing (i) strengths and weaknesses; (ii) existing capacities, capacity requirements and gaps; (iii) existing service standards, guidelines, tools, CD packages; (iv) and good practices and approaches.
  • Conduct research on BSD system functioning, impact, and sustainability. Pay special attention to social accountability of LGs and Wards to communities, people, and civil society, through (engagement of CSOs for) strengthening people’s voice with emphasis on women, historically excluded and marginalized groups including the persons with disabilities, gender and sexual minorities in public decision-making in development planning and budgeting processes.
  • Select priority areas for this Project to focus on, identify collaborative organizations for each area and develop detailed assignment ToRs and work plans – possibly: (i) GRID and Environmental safeguards; (ii) GIS-based climate vulnerability and disaster mapping; (iii) Watershed, landscape and ecosystem approaches; (iv) Strategic and annual planning and budgeting process; (v) Community resilience and agency for participation, contracting and O&M; (vi) Asset management and O&M systems and procedures, including procurement;
  • Lead strengthening of PLG Basic Service Delivery system with focus on:
  • Collaborative approach with building upon existing systems and other projects’ efforts.
  • Information and evidence creation for PLG strategic planning, decision-making and policy development.
  • LG basic service delivery progress and impact monitoring and reporting.
  • Performance accountability of LGs towards people for genuine and sustainable service benefits.
  • LG Learning and adaptive Governance capacities.
  • Assess how to improve the use of the annual LISA outcomes for LG strengthening, especially for BSD.
  • Engage with PSP, SNGP, PLGSP and others for sharing lessons and collaboration.
  • Develop for each area recommendations, design improvement features, implementation requirements, multi-stakeholder process descriptions, and existing good practice, which can be applied.
  • Develop an integrated and holistic approach to strengthening the whole PLG BSD system, based on the output of individual area assignments within a holistic GRID approach; and develop related CD strategies and plans for PCGG; as well as for scaling to other Provinces.
  • Organize workshops and seminars for validating work done, enrichment of the quality, clarifying roles and responsibilities, generating commitment and ownership of stakeholders, and to agree on stakeholder requirements (incl. capacities) for successful BSD system implementation within a holistic GRID approach.
  • Support PCGG with developing and updating relevant capacity development packages.
  • Support PLG and PLGSP with strengthening of BSD systems and processes within a holistic GRID approach.
  • Develop knowledge, PR and policy influencing products in support to PLG BSD strengthening, GRID approach and community engagement, as well as for reinforcing a national level enabling environment.

Core Competencies

  • Achieve Results: LEVEL 2: Scale up solutions and simplifies processes, balances speed and accuracy in doing work
  • Think Innovatively: LEVEL 2: Offer new ideas/open to new approaches, demonstrate systemic/integrated thinking
  • Learn Continuously: LEVEL 2: Go outside comfort zone, learn from others and support their learning
  • Adapt with Agility: LEVEL 2: Adapt processes/approaches to new situations, involve others in change process
  • Act with Determination: LEVEL 2: Able to persevere and deal with multiple sources of pressure simultaneously
  • Engage and Partner: LEVEL 2: Is facilitator/integrator, bring people together, build/maintain coalitions/partnerships
  • Enable Diversity and Inclusion: LEVEL 2: Facilitate conversations to bridge differences, considers in decision making

Cross Functional and Technical Competencies

  • Business Direction & Strategy- Strategic Thinking: Ability to develop effective strategies and prioritized plans in line with UNDP’s objectives, based on the systemic analysis of challenges, potential risks, and opportunities, linking the vision to reality on the ground, and creating tangible solutions
  • Ability to leverage learning from a variety of sources to anticipate and respond to future trends: to demonstrate foresight to model what future developments and possible ways forward look like for UNDP
  • Effective Decision Making: Ability to take decisions in a timely and efficient manner in line with one’s authority, area of expertise and resources
  • Negotiation and Influence: Ability to reach an understanding, persuade others, resolve points of difference, gain advantage in the outcome of dialogue, negotiates mutually acceptable solutions through compromise and creates ‘win-win’ situations
  • Partnerships Management: Ability to build and maintain partnerships with wide networks of stakeholders, Governments, civil society and private sector partners, experts, and others in line with UNDP strategy and policies
  • Risk Management: Ability to identify and organize action around mitigating and proactively managing risks
  • Communication : Ability to communicate in a clear, concise, and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience
  • Ability to manage communications internally and externally, through media, social media, and other appropriate channel.
  • Customer Satisfaction/Client Management: Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers’ needs. Provide inputs to the development of customer service strategy. Look for ways to add value beyond clients’ immediate requests. Ability to anticipate client’s upcoming needs and concerns
  • Peace and Governance: Local governance and public administration, Inclusion, and participation of indigenous people; Institutional capacity to implement and coordinate SDGs; LGBTIQ rights; Localization of the SDGs; Municipal planning and basis service delivery (including budgeting and financing); Public sector reform; Youth participation and leadership; Restoration of core government functions; Transparency and anti-corruption; Human rights-based approach; Inclusive political processes

Required Skills and Experience


  • Master or bachelor’s degree in Rural Development Management, Development Policy, Public Policy/Administration, International Relations, Political Science, or any other relevant areas


  • Master’s degree with two years of progressive experience or bachelor’s degree with four years of experience in rural development, local governance and municipal development, basic service delivery
  • Experience of working with national and international development organizations to promote inclusive local governance/basic service delivery
  • Practical knowledge and experience in promoting gender and social inclusive in evidence-based policy formulation and service delivery
  • Excellent knowledge of computer including MS Office (Word, Excel, mail, and Power Point)
  • Experience of working in Nepal or South Asia will be an asset

Required Language:

  • Excellent written and oral communication skills in English and Nepali


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