Website Phoenix Solutions Pvt. Ltd.
JOB OPPORTUNITY
Job Description
- Software Installation and Implementation.
- Support and operational training of software.
- Clients’ follow-up.
- Software testing.
- Coordinate with the Team leader in implementation of our software.
- Collaborate with other team members to solve different issues.
- Quickly produce well-organized, optimized, and documented manual.
- Have to travel extensively across the province for implementation, training and support.
- Handle Customer complaints and queries via incoming calls. Diagnose, resolve and document issues as needed.
- Analyze and evaluate support issues and patterns for escalation.
- Initiate required action for response to customer service requests and communicate the changes to appropriate personnel/branch/departments.
- Customer follow up and make scheduled callbacks to customers when necessary.
- Perform field visit to resolve the technical issues at the customer end when necessary.
- Perform other tasks assigned by Supervisor as and when required.
Required Skills
- Attention to details and Quick learning ability.
- Ability to work independently.
- Persuasive in both communication, presentation and facilitation skills.
- Should have knowledge of Nepali and English Typing.
- Sound knowledge of MS Word and MS Excel.
Other Specifications
- Should have pleasing personality with proper phone etiquette
- Willing to work during off hours
- Serenity in challenging situations
Location: Setopool, Maitidevi, Kathmandu