Operations Officer

  • Lalitpur
  • Applications have closed

Website Fonepay Payment Service Ltd.


Fonepay Payment Service Ltd. Nepal’s first mobile payment network that facilitates over 63 partners with over 17 million consumers and 900 thousand merchants in Nepal invites applications from eligible candidates for the following positions.

Operations Officer

Job Location: Pulchowk, Lalitpur
No. of requirement: 02

Core Functions: Managing operations of Fonepay, Training and Development of Internal and External stakeholders, designing products and processes, designing and implementing operating rules and guidelines.

Major Job Responsibilities:

  • Ensure the transaction processing, financial settlements, reporting are prompt, accurate and free from errors.
  • Ensure complete satisfaction of partner members through prompt resolution of their queries, problem and feedback
  • Ensure team members are performing their duties diligently
  • Ensure team members are provided with learning opportunities, impartial, encouraging and congenial working environment for performance, learning and team spirit
  • Ensure the technologies are performing as required, free from risks, engage into changes and enhancements, prepare SOP’s guidelines, manuals and enforce them.

Eligibility Criteria:

  • Academic Qualification – Successful completion of Master or equivalent degree in any discipline
  • Minimum 3 years of professional experience in Cards and/or Digital Payment Service Operations

Required Skills:

  • Sound knowledge of Business Operations of Cards or Digital Payment Services including but not limited to Instruments, Transaction Processing & Settlement, Dispute Management and Compliance
  • Sound knowledge of Operating rules & procedures and mechanisms of Payment Schemes
  • Sound knowledge of functions of technologies involved in Payment service operations
  • Proficient in business writing and oral communication skills


  • Stellar opportunity to work with the rising company
  •  The amazing and passionate young team
  • Social Security Benefit
  • Trust of biggest FinTech company.
  • Attractive salary and benefits
  • One-of-a-kind company culture and growth opportunities to accelerate your career progression.
  • Two days weekoff
  • Company- Sponsored Lunch Facility

Deadline: The online submission of the Application Form closes at 6:00 pm on 6 Ashoj, 2079 B.S (22 September, 2022 A.D).

Only shortlisted candidates will be contacted for further selection process. Fonepay reserves the right to reject any or all the application(s), or cancel this vacancy anytime, without assigning any reason whatsoever.

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