Website WorldLink Communications Ltd
JOB OPPORTUNITY
Junior Assistant
Current Job Vacancies: 1
Deadline: 3 November, 2023
Functional Designation: Junior Assistant
Department: Quality Control
Location: Head Office, Jawalakhel
SKILLS & RESPONSIBILITIES
- Document verification of recently installed users.
- Conduct phone surveys to get feedback on customers’ experience on service and internet quality.
- Basic troubleshooting on customer technical issues and if not solved assign trouble ticket to the customer service department.
- Preparing survey reports periodically.
- Evaluating Calls of accounts and sales call centre.
- Escalate customer issues to immediate supervisor and coordinate with branches for solving client queries/issues.
- Perform all other tasks as assigned by the Supervisor.
QUALIFICATIONS & REQUIREMENTS
- Minimum Bachelor’s degree in any discipline.
- Excellent communication skills both in English and Nepali.
- Team player, polite and pleasing personality.
- Should be able to work under pressure.