Website WorldLink Communications Ltd.
JOB OPPORTUNITY
Junior Assistant (Field Support Call Center)
Current Job Vacancies: 3
Functional Designation: Junior Assistant (Field Support Call Center)
Department: Retail Support (Call Center)
Location: Head-Office, Jawalakhel
MAIN DUTIES & RESPONSIBILITIES
- Handle inbound calls from Branch Field Staff/ITSRs.
- Logging and keeping records of Field Assistant queries.
- Perform field visits to resolve technical issues at the customer end when necessary.
- Troubleshooting and replying to the issues reported on Social Networks (Viber/ WhatsApp/Kaizala) raised by Field Assistants and Tech Support Representatives around the nation.
- Other responsibilities as assigned by the supervisor.
- Escalate the issues reported from Field Support to the concerned.
QUALIFICATIONS & REQUIREMENTS
- Bachelor’s level in any discipline with at least 6 months of experience in the customer support department.
- Knowledge and experience in esupport, ebill, ftth page and other in-house software.
- Own vehicle and driving license.
- Flexible with duty schedules as scheduled by the supervisors.
- Good knowledge of troubleshooting client’s issues.
Deadline: 25 July, 2023