Jr. Performance Manager

Website Daraz

JOB OPPORTUNITY

Jr. Performance Manager

Job Information

Department Name: Operations
Industry: Management
Work Experience: 1-3 years
City: Kathmandu
State/Province: Province No.3
Zip/Postal Code: 44600

About Daraz

Launched in 2012, Daraz is South Asia’s online shopping and selling destination of choice – present in Pakistan, Bangladesh, Sri Lanka, Myanmar and Nepal. Supported by a wide range of tailored marketing, data, and service solutions, the pioneering e-commerce ecosystem in South Asia has 30,000 sellers and 500 brands, serving 5 million consumers. With 2 million products available, Daraz offers a diverse assortment of products in categories ranging from consumer electronics to household goods, beauty, fashion, sports equipment, and groceries. Focused on providing an excellent customer experience, it offers multiple payment methods including cash-on-delivery, comprehensive customer care and hassle- free returns.

At Daraz, we believe in chasing hard towards big goals.

Job Description

  • Strategically lead and develop a team to enhance performance by setting clear accountable performance measures for 3PL/LMP partners and team
  •  Implement processes and controls to ensure delivery service exceeds customer expectations
  • Monitor customer satisfaction, address field issues, and manage performance to defined metrics
  • Drive improvement in last mile operations with appropriate projects
  • Oversee reporting on key metrics such as cost per package, lead time, delivery success rate percentages
  • Continually assess current service performance levels and trends and take timely action to remove performance barriers
  • Identify the operational loopholes and correction methods for service improvement
  •  Evaluate performance of partners and publish insights on daily, weekly, monthly level along with planning for improvements accordingly
  • Enable operations team by identifying improvement opportunities through Data analysis
  • Ensure allocation of packages amongst partners while keeping partner performance & strategic perspective into consideration in alignment with operations
  •  Coordinate with Sort, Warehouse, First Mile and Cross border team to get the required data for handover and reporting
  • Compile and prepare daily packages assigned report and backlog report for the packages assigned to logistics partner
  • Work closely with logistics partner to share handover data and packages on a daily basis and to ensure the details shared are precise
  • Communicate with CS and Logistics partner over a given system to check the status of the pending packages and update to respective team
  •  Compile and prepare daily packages assigned report and backlog report for the packages assigned to logistics partner

Requirements

  • Must have Minimum a Bachelor’s degree / Masters Degree in Management or Engineering
  • At least 2 years industry experience in a similar role
  • Strong Excel and PowerPoint skills
  • Strong accountability and ownership values
  • A problem solver with good time management skills

Importantly,we look for someone who will live by our values that define everything we do:

  • Continuously Innovative
  • Generosity of Spirit
  •  Deliver on our Promise
  • Make It Personal

Benefits

  • International working environment, and a unique opportunity to learn from the best in e-commerce (Alibaba Group) and business growth
  • A platform to learn from Alibaba’s world-leading ecosystem
  •  Rigorous training and exposure in team management, leadership, business analytics, and operations
  •  An opportunity to train the next generation of business leaders
  • Competitive salary and incentive package
  • Health & life insurance

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To apply for this job please visit recruit.zohopublic.com.