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Job in IME Cooperative Service – Customer Service Representative (1576 views)

VACANCY ANNOUNCEMENT

Company: IME Cooperative Service Ltd

IME Cooperative Service Ltd is a national level cooperative, commencing its operation since 1st Baisakh 2068. It was envisioned by a group of expertise individuals from diverse range of background such as banking, finance, tourism, trade and industry with the objective of extending international standard modern financial services, with high level of professionalism and personal touch to all the people and sectors of the society.

The incorporation of the cooperative is the realization of the aspiration of its promoters and pursuing its objectives, it provides a full range of financial services through its service centers throughout the nation. In addition to this, IMECSL provides remittance services as the Super Agent of IME Ltd, the most prominent remittance company in the country, and has its presence through over 1000 sub-agents throughout the nation. Operations of the cooperative including day-to-day operations are managed by highly qualified and experienced management team. The cooperative is fully equipped with modern technology including Banking software Pumori that ensures reliable, fast and error free service.

For more details please visit http://www.imecsl.com

Position: Customer Service Representative

Number of Vacancies: 3

Job Location: Ithari, Biratnagar, Kathmandu

Job Specification

Education Level : Intermediate

Experience Required : More than or equals to 1 year

Other Specification

• Proven customer support experience or experience as a client service representative
• Strong communication skill contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively

Job Description

• Open and maintain customer accounts by recording account information
• Handling calls incoming and outgoing calls
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines, and policies


Last date to apply: 9 December 2019

HOW TO APPLY


Interested candidates are requested to send their updated resume to hr@imecsl.com

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