IT Support Officer

IT Support Officer (Hardware & Software Support)

Summary:

We are seeking a highly motivated and results-oriented IT Officer to join our growing team, specializing in hardware and software support for laptops and printers used in our corporate offices. You will play a crucial role in ensuring the smooth operation of our technological infrastructure, minimizing downtime for employees, and resolving hardware and software issues efficiently.

Hardware:

• Diagnose and troubleshoot hardware issues with laptops and printers, including overheating, display problems, keyboard/trackpad issues, battery concerns, and connectivity problems.
• Perform repairs and replacements of faulty hardware components, considering cost-effectiveness and warranty options.
• Maintain an inventory of spare parts and consumables for timely intervention.
• Implement preventative maintenance strategies to minimize hardware failures and extend equipment lifespan.
• Stay updated on the latest hardware technologies and best practices for maintenance and repair.

Software:

• Resolve software issues on laptops and printers, including operating system problems, application errors, driver conflicts, and malware infections.
• Assist with software installations, updates, and configuration management.
• Provide technical support to users via phone, email, and in person for software-related queries.
• Monitor system performance and identify potential software issues proactively.
• Adhere to company security policies and procedures when dealing with software installations and configurations.

Other Office Support:

• Prioritize and respond promptly to hardware and software support requests from employees in corporate offices.
• Liaise with other IT departments like network and security teams as needed to resolve complex issues.
• Document all support activities, including issue descriptions, troubleshooting steps, and solutions implemented.
• Proactively identify recurring issues and suggest improvements to prevent them.
• Participate in IT projects related to hardware and software deployments, upgrades, and standardization.