Helpdesk Officer | Job and Career Opportunities in Nepal

Helpdesk Officer (2741 views)

August 10, 2018


Company: Namaste Infotech

Namaste InfoTech is an IT company which offers strategic solutions especially designed to meet the client’s needs across a wide range of sectors: government, semi-government, financial institutions, non-profit, businesses and others.

Position Title: Helpdesk Officer

No. of Vacancy: 2

Location: Kathmandu

Job Specification

Education Level: Bachelor

Experience Required: More than 1 year

Other Specification

• Prior IT work experience is preferred
• Prior experience working with Windows client operating systems
• Very strong customer service oriented mind-set with the ability to work with all levels of employees
• Excellent written, verbal, interpersonal, and business communication skills. Candidates must be able to present ideas in business-friendly and user-friendly language
• Willingness and ability to support team members and equipment outside office
• Ability to learn new technologies with minimal training.
• Ability to effectively prioritize and execute tasks in a fast paced environment
• Must be a self-starter and able to oversee multiple small and medium sized projects through to completion with limited direction

Job Description

• Install, configure, update, and maintain computer systems
• Diagnose and resolve hardware and software issues
• Help with and eventually support the life cycle management of client computers
• Backup/recovery of both client machines and servers
• Patch management for end user computer
• Some small to medium projects should be expected
• Help develop and implement new policies, procedures, and processes to increase efficiency and profitability
• Provide training to team members in the use of new technology
• Develop solutions to address business needs through technologies and recurring support tickets

Note: Female Candidate are highly encourage to apply.

Last date to apply: Aug. 19, 2018


Interested candidates are requested to send their updated resume to [email protected]


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