Head of Strategy and Operations Planning

Website Daraz


Head of Strategy and Operations Planning

Department Name: Operations
Industry: Management
Work Experience: 4-5 years
City: Kathmandu
State/Province: Province No.3
Zip/Postal Code: 44600

About Daraz
Founded in 2015, Daraz is South Asia’s leading e-commerce platform in Pakistan, Bangladesh, Sri Lanka, Nepal and Myanmar. It empowers more than 100,000 active sellers with world-class marketplace technology to reach the fast-growing consumer class in a region of 500 million people. Through Daraz Express and Daraz Pay, it operates the most efficient and digitalized logistics and payments infrastructure in its markets. Daraz’ vision is to be a champion of South Asia serving 100 million customers and businesses by 2030.
For more information, please visit www.daraz.com

Job Description

  • Own the end-to-end strategy and planning process for Nepal Operations, working closely with forecasting stakeholders from Commercials and Logistics teams in areas such as demand planning, capacity planning, customer experience and backlog management to optimize customer experience continuously
  • Translate commercial forecasts to capacity and network operations requirements
  • Identify initiatives for increasing speed of delivery and reducing delivery errors, using end-to-end performance data across all logistics business units
  • Assist in implementation of financial models to project costs and determine the impacting business factors
  • Assist in comparison of forecasted budgets to financial actuals, identifying reasons behind department performance and results
  • Conduct feasibility & ROI analyses to support business units on various projects
  • Lead daily, weekly, monthly cycles with all stakeholders
  • Lead the alignment with Commercial teams to produce accurate sales forecasts, in-line with known operational constraints (capacity, hiring timelines, etc.)
  • Work with Fulfillment and Logistics teams to determine inventory targets, hiring goals, and planning of daily operations in line with forecasts and network capability
  • Develop and execute recommendations for supply/demand balance that achieve business line strategy
  • Implement innovate tools to improve forecasting accuracy successfully
  • Provide actionable insights into current delivery performance and improvement avenues
  • Lead the end to end planning for key events like 11.11, or other Tier 1 campaigns
  • Hold both Commercial and Operations management accountable for deviations from agreed forecasts or capacity/network expansion plans, and resultant decrease in operational efficiency and costs, escalating to the COO and MD as needed
  • Mentor, develop and train a team of Analysts to drive better business understanding and increased efficiencies


  • Minimum Bachelor’s degree with 4-5+ years’ experience in planning, operations with data analytics experience with outstanding results in Business/Economics
  • Outstanding analytical, problem solving, and organizational skills
  • Excellent verbal and written communication skills, with the ability to negotiate with different stakeholders successfully
  • Detail-oriented with a demonstrated ability to self-motivate and follow through on issues
  • Strong program management skills and ability to prioritize in complex, fast-paced environment
  • Adaptive to changing scope and evolving business environments


  • Inter-personal
  • Analytical
  • Communication
  • Initiative
  • Team Player


  • International working environment, and a unique opportunity to learn from the best in e-commerce and business growth.
  •  A platform to learn from Alibaba’s world-leading ecosystem
  • Rigorous training and exposure in team management, leadership, business analytics, and operations.
  • An opportunity to train the next generation of business leaders
  • Competitive salary and incentive package
  • Health & Medical insurance

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