Website F1Soft International
JOB OPPORTUNITY
Head-CSD
Industry: Remittance
Category: Customer Service
Minimum Education: Bachelor’s Degree in Management
Skills: CRM, Clear Communication Skills, Patience, Attentiveness
Openings: 1
Job Location: Lalitpur
Roles and Responsibilities
- Lead and manage a team of customer service representatives and ensure they meet company standards and objectives
- Respond to customer inquiries via various platforms (email, call, chat)
- Coordinate with BFI’s for payment of remittance transactions
- Onboard customers to eSewa wallet and guide agents on how to make payments
- Prepare reports as required by the supervisor and management
- Onboard new remittance agents and coordinate with them for onboarding documentation
- Assign tasks to employees and assess their performance
- Set targets and goals for the week, month, and year
- Provide constructive feedback to improve sales and conversions
- Handle recruitment, training, and staff management to ensure optimum performance
- Ensure all employees adhere to company policies and regulations
- Take over calls during heavy-duty days and handle them as needed.
Requirements
- Bachelor’s Degree in any discipline (Preferably Management)
- Minimum 2 years of Prior work experience in customer Service Department (Preferably from Remittance Industry).
- Clear Communication skills
- Knowledge of CRM
- Good and presentable writing skills
- Persuasion Skills
Apply Before: February 15, 2023