General Manager

  • Full Time
  • Biratnagar
  • April 23, 2021

Rolling Plans Pvt. Ltd. (For Client)


Position: General Manager

Responsible for managing the Hotel management team (HOD’s) and overall hotel targets to deliver an excellent Guest experience. A General Manager would also be required to manage between profitability and guest satisfaction measures

Education: BHM or higher degree from a reputed University

Experience: At least 10 years of experience in the hospitality industry, with some luxury and international experience And at least 5 years of experience as a General Manager or Asst. General Manager

Duties and Responsibilities:

  • Oversee and monitor the daily operations
  • Hold regular briefings and meetings with all head of departments
  • Ensure full compliance with Hotel operating controls, SOP’s, policies, procedures, and service standards. Put efforts to develop SOP’s and Policies where lacking
  • Regularly monitor the new expansion projects of the resort
  • Communicate with the Engineers, Architects, and the Contractor
  • Lead all key property issues including capital projects, customer service, and refurbishment
    Handling complaints, and oversee the service recovery procedures
  • Responsible for the preparation, presentation, and subsequent achievement of the hotel’s annual Operating Budget, Marketing & Sales Plan, and Capital Budget
  • Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction target are met and exceeded
  • Ensure all decisions are made in the best interest of the hotels and management
  • Deliver hotel budget goals and set other short and long term strategic goals for the property
  • Developing improvement actions, carry out costs savings
  • Closely monitor the hotels business reports on a daily basis and take decisions accordingly
    Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate
  • Maximizing room yield and hotels/resort revenue through innovative sales practices and yield management programs
  • Draw up plans and budget (revenues, costs, etc.) for the owners
  • Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services
  • Act as a final decision maker in hiring a key staffs
  • Coordination with HOD’s for the execution of all activities and functions
  • Overseeing and managing all departments and working closely with department heads on a daily basis
  • Manage and develop the Hotel Executive team to ensure career progression and development
    Be accountable for the responsibilities of department heads and takes ownership of all guest complaints
  • Provide effective leadership to hotel team members


  • Provide effective leadership to hotel team members ideal candidate is a seasoned and highly intelligent hotel professional with outstanding, management skills and extensive hands-on experience
  • Available to work when needed, including weekends, holidays, and nights excellent English Language skills both Verbal and Written Excellent computer system skills


  • To be accountable for the responsibilities of department heads and take ownership of all guest complaints
  • Lead in all aspects of business planning
  • Respond to audits to ensure continual improvement is achieved
  • Corporate client handling and take part in new client acquisition along with the sales team whenever required
  • Assisting in residential sales as and when required and development with strong sales prospects Perform regular quality and safety audits
  • Responsible for safeguarding the quality of operations both (internal & external audits)
  • Responsible for legalization, Occupational Health & Safety Act, fire regulations, and other legal requirements
  • Represent the resort with the local and national trade organizations

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