Rolling Plans Pvt. Ltd. (For Client)
JOB OPPORTUNITY
Position: General Manager
Responsible for managing the Hotel management team (HOD’s) and overall hotel targets to deliver an excellent Guest experience. A General Manager would also be required to manage between profitability and guest satisfaction measures
Education: BHM or higher degree from a reputed University
Experience: At least 10 years of experience in the hospitality industry, with some luxury and international experience And at least 5 years of experience as a General Manager or Asst. General Manager
Duties and Responsibilities:
- Oversee and monitor the daily operations
- Hold regular briefings and meetings with all head of departments
- Ensure full compliance with Hotel operating controls, SOP’s, policies, procedures, and service standards. Put efforts to develop SOP’s and Policies where lacking
- Regularly monitor the new expansion projects of the resort
- Communicate with the Engineers, Architects, and the Contractor
- Lead all key property issues including capital projects, customer service, and refurbishment
Handling complaints, and oversee the service recovery procedures - Responsible for the preparation, presentation, and subsequent achievement of the hotel’s annual Operating Budget, Marketing & Sales Plan, and Capital Budget
- Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction target are met and exceeded
- Ensure all decisions are made in the best interest of the hotels and management
- Deliver hotel budget goals and set other short and long term strategic goals for the property
- Developing improvement actions, carry out costs savings
- Closely monitor the hotels business reports on a daily basis and take decisions accordingly
Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate - Maximizing room yield and hotels/resort revenue through innovative sales practices and yield management programs
- Draw up plans and budget (revenues, costs, etc.) for the owners
- Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services
- Act as a final decision maker in hiring a key staffs
- Coordination with HOD’s for the execution of all activities and functions
- Overseeing and managing all departments and working closely with department heads on a daily basis
- Manage and develop the Hotel Executive team to ensure career progression and development
Be accountable for the responsibilities of department heads and takes ownership of all guest complaints - Provide effective leadership to hotel team members
JOB SPECIFICATION
- Provide effective leadership to hotel team members ideal candidate is a seasoned and highly intelligent hotel professional with outstanding, management skills and extensive hands-on experience
- Available to work when needed, including weekends, holidays, and nights excellent English Language skills both Verbal and Written Excellent computer system skills
Accountability
- To be accountable for the responsibilities of department heads and take ownership of all guest complaints
- Lead in all aspects of business planning
- Respond to audits to ensure continual improvement is achieved
- Corporate client handling and take part in new client acquisition along with the sales team whenever required
- Assisting in residential sales as and when required and development with strong sales prospects Perform regular quality and safety audits
- Responsible for safeguarding the quality of operations both (internal & external audits)
- Responsible for legalization, Occupational Health & Safety Act, fire regulations, and other legal requirements
- Represent the resort with the local and national trade organizations