Front Desk Officer

Front Desk Officer

About Job

Job Category: Customer Support
No. of Vacancy: 1
Employment Type: Full Time
Job Location: Sanepa, Lalitpur
Offered Salary: Negotiable
Level: Junior

Qualification & Experience
Education Level

• Bachelor’s running or completed

Experience Required

• Minimum 1 year of experience

Job Description

As a front desk officer, you will be responsible for managing the front desk area, greeting and assisting visitors, answering phone calls, and providing administrative support to various departments within the organization.

Responsibilities:

• Greeting Visitors: Welcome visitors in a professional and friendly manner. Direct them to the appropriate person or department.
• Answering Phone Calls: Handle incoming calls, take messages, and transfer calls to the relevant individuals or departments.
• Managing Reception Area: Ensure the reception area is clean, organized, and presentable. Maintain a professional appearance at all times.
• Scheduling Appointments: Schedule appointments and meetings for executives or other staff members as required.
• Handling Correspondence: Receive and distribute mail, packages, and deliveries. Manage courier services.
• Providing Information: Provide information to visitors regarding the organization, services offered, and general inquiries.
• Maintaining Records: Maintain and update visitor logs, appointment schedules, and other administrative records.
• Assisting with Administrative Tasks: Assist with various administrative tasks such as filing, data entry, and photocopying.
• Coordinating with Other Departments: Collaborate with other departments to ensure smooth operations and communication within the organization.
• Following Security Procedures: Adhere to security protocols, including monitoring access to the premises and issuing visitor badges.

Required Skills

• Communication Skills: Front desk officers need strong verbal and written communication skills to interact effectively with visitors, clients, and colleagues. Clear and concise communication is crucial for conveying information, answering inquiries, and handling phone calls professionally.
• Customer Service: Excellent customer service skills are essential for creating a positive experience for visitors and clients. This includes being friendly, attentive, and helpful, as well as addressing concerns or complaints in a courteous manner.
• Interpersonal Skills: Front desk officers often deal with people from diverse backgrounds. Strong interpersonal skills enable them to build rapport, maintain professional relationships, and work collaboratively with others.
• Organization and Multitasking: Managing multiple tasks simultaneously is a common aspect of front desk roles. Being organized, prioritizing tasks, and multitasking efficiently help in handling various responsibilities such as scheduling appointments, managing inquiries, and maintaining records.
• Attention to Detail: Paying attention to detail is crucial for accuracy in tasks like data entry, maintaining records, and handling administrative duties. It ensures that information is recorded correctly and that tasks are completed with precision.
• Problem-Solving: Front desk officers encounter various challenges, such as resolving scheduling conflicts, handling unexpected situations, or addressing visitor concerns. Strong problem-solving skills enable them to think quickly, make decisions, and find solutions effectively.
• Technical Proficiency: Basic computer skills are necessary, including proficiency in word processing, spreadsheet software, email management, and using office equipment such as printers, scanners, and phone systems.
• Professionalism: Front desk officers represent the organization’s first impression. Maintaining a professional appearance, demeanor, and attitude is important in creating a positive image and fostering trust with visitors and clients.
• Adaptability: The ability to adapt to changing situations, such as handling a sudden influx of visitors or adjusting schedules due to unexpected events, is valuable for front desk roles.
• Confidentiality: Front desk officers often handle sensitive information, such as visitor details, appointment schedules, and internal communications. Maintaining confidentiality and discretion is critical to safeguarding privacy and upholding trust.

Other Specifications

• Education: High school diploma or equivalent. Additional education in administration or related fields is a plus.
• Experience: Prior experience as a receptionist or in a similar role is preferred.
• Communication Skills: Excellent verbal and written communication skills. Ability to interact professionally with visitors and staff.
• Organizational Skills: Strong organizational and multitasking abilities. Ability to prioritize tasks and manage time effectively.
• Computer Skills: Proficiency in basic computer applications such as Microsoft Office (Word, Excel, Outlook). Experience with office equipment such as printers and scanners.
• Customer Service Skills: Strong customer service orientation. Ability to handle inquiries and resolve issues in a courteous and efficient manner.
• Professionalism: Maintain a professional appearance and demeanor at all times. Uphold confidentiality and discretion when handling sensitive information.

Career Benefits

• Competitive Salaries
• Employee Provident Fund
• Communication Allowance
• Accidental & Medical Insurance
• Leave Encashment
• Festival Allowance
• Laptop Allowance
• Paid Holidays: Annual Leave & Sick Leave
• 5 Working Days
• Referral Reward Program
• Career Development Trainings

Apply Before Deadline: Apr 30, 2024

InfoDevelopers may close the vacancy if any appropriate candidate is selected before the deadline. Apply early if you don’t want to miss the opportunity.

InfoDevelopers is an equal opportunity employer and we strictly follow fair employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, identity, national origin, and disability.

Tagged as: Front Desk Officer, Lalitpur