Expert / Senior Specialist – Employee Relations

  • Full Time
  • Kathmandu
  • Applications have closed

Website Ncell Axiata Limited


Ncell Axiata Limited (Ncell) is a part of the Axiata Group Berhad, one of Asia’s leading telecommunication groups.

Axiata has controlling stakes in market-leading mobile and fixed operators in the region including ‘Celcom’ in Malaysia, ‘XL’ in Indonesia, ‘Dialog’ in Sri Lanka, ‘Robi’ in Bangladesh, ‘Smart’ in Cambodia, and ‘Ncell’ in Nepal. Axiata is actively spearheading efforts to transform its mobile-centric operations into digital converged companies.

At Ncell, we are passionate about our values, principles, and our strategic priorities. We believe that having the right talent in the right roles enables execution, improves our customer’s experience, and delivers breakthrough results. This is what makes us a winning team.

At Ncell, we lay much emphasis on our corporate values: Uncompromising Integrity, Exceptional Performance, Customer at our Heart, Breakthrough Innovation, and One Company – One Family. These values are the most integral part of our business. We carry out our daily business by keeping these values in mind as we, as an organization strongly stand for it.

Applicants must have the highest ethical standards, strong leadership skills, excellent judgment, a sense of personal initiative, and problem-solving abilities.

Ncell offers a competitive package that is designed to make you feel an integral part of the team and directly involved in the company’s success.

Ncell is also committed to protecting Applicants’ personal data. In Ncell, we take privacy seriously and all our activities are underpinned by our T.R.U.S.T principles of being Transparent, respecting your Rights, in our Use of personal data, through robust cyber Security practices and we take due care when Transfer of data is required. Click the link to know more about applicants privacy

Position: Expert / Senior Specialist – Employee Relations

Reports to: HRBP Manager
Department: HR, Security & Administration
Section: HRBP

Main responsibility areas:

  • Support in formulating commitment-based Employee Relations (Industrial Relations) Strategy aligning with HR Strategy to achieve the company’s business objectives.
  • Prepare and review Employee Relations related system, practices and processes, and regularly improve the same as and when required.
  • Act as a single point of contact in Employee Relations related matters and coordinate with relevant internal stakeholders for addressing the various concerns without compromising on company’s interest and objectives.
  • Manage all external stakeholders related to Employee Relations aligning with the Organizational objectives and principles.
  • Ensure compliance of labor related laws, company’s by-laws and HR policies / procedures in all HR related policies, procedures, guidelines and processes.
  • Ensure completion of all internal and external processes related to Employee Relations in compliance with relevant labor related laws and procedures.
  • Manage Employee Relations related disputes, complaints and grievances, and ensure that these are resolved effectively and efficiently.
  • Maintain and analyze employee relations related market / industry trends, developments and best practices to provide regular overview and information to the Management.
  • Keep proper record of all activities and initiatives including legal processes to be completed aligning with internal company’s rules and regulations, and comply with the laws of the land.
  • Regularly prepare and share reports with relevant stakeholders on all areas related to Employee Relations.

Qualification and experience:

  • Minimum Bachelor’s degree in relevant field with 8 years of relevant HR experience. OR, Master’s degree in relevant field with 6 years of relevant HR experience
  • Must have experience of developing HR (including Employee Relation) related strategy, policies and procedures.
  • Must have experience of managing Employee Relations in any large-scale organization.
  • Must have managed HR (including Employee Relations) related internal and external stakeholders.


  • Excellent knowledge of Labor related Laws.
  • Strong problem solving, negotiation & influencing skills.
  • Ability to engage with internal and external stakeholders.
  • Excellent communication (written and verbal) in Nepali and English language.
  • Mature, credible and clam in dealing with relevant stakeholders.
  • Highlights longer-term implications of issues or situations that facilitates planning for the unit or function.
  • Proactively seeks to optimize the financial or business impact on initiatives.
  • Stays updated with business developments and take steps to align work towards the business changes.
  • Takes personal responsibility for correcting customer problems – corrects problems promptly and un-defensively.
  • Able to establish and gain commitment from various parties to achieve one’s team objectives.
  • Strives to create exceptional performance for the team.
  • Encourages teamwork and bonding within and outside team without compromising delivery of exceptional results.

Duty Station: Current requirement is in Kathmandu but can be anywhere in Nepal as per business needs and future requirements.

Shortlisting will be done on the basis of your answers and uploaded documents while applying, therefore answer the questions carefully. Only shortlisted candidates will be contacted. Telephone enquiries will not be entertained.

Source: The Himalayan Times, 2 May 2022

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