Enterprise Customer Support Representative

  • Full Time
  • Anywhere
  • Applications have closed

Website WorldLink Communications Private Limited

JOB OPPORTUNITY

Enterprise Customer Support Representative

Department: Enterprise Support
Branch: Head office
Openings: 1
Deadline: 29th October, 2021

MAIN DUTIES & RESPONSIBILITIES

  • Pro-actively monitor customer circuits and react accordingly to any problem round the clock 24 x 7 in shift duties.
  • Handle inbound customer service phone calls.
  • Troubleshoot remotely or via field visit to solve the issue raised by customer.
  • Initiate required action for response to customer requests and communicate the change to appropriate personnel, branch or offices throughout the country
  • Follow up and escalate the issue to respective team and departments in order to solve the problem of customer
  • Follow up and take care of all customer support tickets during off-hours and holidays of the company.
  • Daily reporting of tasks performed and assists in maintaining documentation.
  • Other responsibilities as assigned by the supervisor.

QUALIFICATIONS & REQUIREMENTS

  • Minimum Bachelors’ Degree (preferred in IT, Science or Engineering) with at least six months experience in the Company.
  • Good knowledge in holistic operations of the Internet, TCP/IP, Routing Protocols, VPN and Wireless networking
  • Comfortable working in Windows, Linux or similar environment
  •  Good written and verbal communication skills both in English and Nepali
  • Must hold two-wheeler and a driving license.

Apply Before: 2021-10-29