Desk Support

  • Fresher
  • Kathmandu
  • Applications have closed

Website Vianet Communications Pvt. Ltd


Desk Support

Number of Vacancy(ies): 1
Qualification: Bachelor’s in Engineering/ Computer Science/ Applications
Experience: Freshers can apply
Contract of Employment: Full-time
Working Hours: 8 hours
Salary: Negotiable
Job Location: Kalanki

Job Duties & Responsibilities:

  • Client dealing regarding technical support those who visit at office front desk
  • Coordinating and assisting internal office hardware and network
  • Field visits according to critical circumstances
  • Closely work with Support department to resolve customer issues on FTR (first time resolution) basis
  • Responsible for first level technical resolution to the customers within designated SLA
  • Escalate complex technical issues to Level 2 Technical Support Team and follow up with Level 2 team until problem resolution
  • Trigger network/system incidents based on support ticket/calls
  • Take ownership of support issues from initial call/email/ticket to final resolution and closure

Benefits of joining us!

  • Accidental and Medical Insurance
  • Company Bonus
  • Dashain Bonus
  • Online Medical Consultation
  • Paid annual leave and sick leave
  • Social Security Fund (SSF)
  • Internet Benefit
  • We provide continuous growth and development